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April 4, 2016
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Quality Data  

Every business understands that Data Quality is an issue that affects all businesses. And when it comes to your customers, the life-blood of your business, it first starts with you keeping current on your customers' basic information. Sounds simple enough but as our cover story indicates, "the operational costs associated with bad customer contact data...can result in undeliverable mail which affects mail operations, database management operations, and customer service operations." In fact, the magnitude of the data quality issues may surprise you. Almost "6.5 billion mail pieces and parcels were designated as 'undeliverable as addressed' (UAA) in 2015, and the postage used to send UAA mail cost organizations more than $1.26B collectively." Bad data ultimately costs you money. Learn what the challenges and lost opportunities are, and how to correct them to result in less waste, time and cost, in order to run your business more profitably.

In addition, catch the post-show review of ITEX 2016, where conference content and special keynotes reigned supreme, along with articles on how to optimize your IT operational plan, meeting the future through 3D printing, using social media for better prospecting, and one of my favorites, how to create an optimistic environment. All this and more in our April edition. Enjoy the read!

Sand Sinclair, Editor-in-Chief


Data Quality: How Bad Customer Contact Data Costs You Good Money  
Data quality is an issue that affects all businesses. Every business leader knows that clean data is the ideal norm. Every business leader also knows there is no such thing as pure data and unmanaged data costs time and money. Yet there are very few companies that understand and, more importantly, quantify the cost of bad customer contact data to the organization.
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Change and Opportunities Found at ITEX 2016  
Waves of Change, Oceans of Opportunity... On March 7th through the 9th, industry leaders, exhibitors and dealers gathered in sunny Ft. Lauderdale, Florida, at the Broward County Convention Center for the ITEX 2016 National Conference and Expo. The show's theme "Waves of Change, Oceans of Opportunity" was indicative of the expanded role of portfolio diversification and business operations transformation that is playing within our industry.
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Creating an Optimistic Environment  
If "Pessimism" were useful in business, I would buy a bucket load. It's not of course, but wouldn't it be great if it were? It's free and found in abundance.
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Case Study: Kofax and Financial Services Company  
The Challenge... The Financial Services Company manages millions of dollars in loans for students and is committed to ensuring that every single payment is processed accurately and efficiently.
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Workplace Remote Flexibility - Say Goodbye to 9 to 5  
As ways of doing business keep evolving, so does the workforce that supports it. One area that sees increased flexibility is the option for off-site employees to work from remote or home offices.
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Manufacturing the Future: 3D Systems  
The innovative and inventive 3D Systems, headquartered in South Carolina, provides comprehensive 3D products and services, including 3D printers, print materials, on demand manufacturing services and digital design tools.
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Square 9 Softworks Case Study: Horizon Industries  
Horizon Industries 'Empowers Blind Americans' with Advanced ECM Technologies; SmartSearch Used Across 95% of Departments to Simplify Daily Processes....
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How to Use Social Media in Successful Prospecting  
Is there any part of business selling that's more talked about these days – or less understood – than social media? Ever since LinkedIn came on the scene, various trainers, consultants, and other assorted "experts" have been telling salespeople that the magic button they sought – the one that would remove the need for prospecting – had finally arrived.
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Printing Industry & Patent Trolls: Infringement Litigation Issues  
At a time when the printing industry is searching for new growth and development opportunities, it now faces new obstacles: patent trolls, the epitome of greed, thoughtlessness, and unethical behavior impacting the survival, growth, and development of printing and related companies.
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Optimizing Your IT Operational Plan  
Emerging technologies have and will continue to change the way we work and communicate. Our desire for data and information is insatiable; just look at what has happened in the time you were reading this:
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