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August 3, 2015
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In Today’s Workplace Environment  

Our August issue is filled with a variety of topics as we continue to address issues affecting the office industry today.  And notably, our lead story “Women in Today’s Workplace,” is one area we recognize with continuing and positive change. As we all look to develop business communication and processes in a more immediate way, today’s women in the business and technology sectors are bringing new talent and adding more opportunities to organizations at large.  From there, read other informative articles on customer sales and service, case studies on document workflow and printing improvements, and what’s ahead in 2015.  Enjoy the read!

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Women in Today’s Workplace  
In today’s economy, it is no secret that business practices and workforces are becoming more diverse than ever. Industries -- more specifically, the office industry -- is commonly known for being male dominated. With women making up about 49% of the entire labor force, more are filtering through to these commonly male-dominated industries each day.
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It’s All About Customer Satisfaction  
There are many statistics circulating, but according to Lee Resource, for every customer complaint there are another 26 unhappy customers that remain silent. It’s easy for a business or employees to correlate customer satisfaction with the bottom line.
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Is anyone Watching?  
Quality is something you do when no one is watching. Quality is a much exaggerated and overused word in the Imaging aftermarket. Every imaging product is sold as a quality product. After all who would market a product labeled as “rubbish” or “ inferior ” and for that matter who on earth would buy it?
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Complex Conversion to New ECM System: Edfinancial Services & ECi  
For the last 20 years, Enterprise Content Management (ECM) software has made the job of storing, retrieving, indexing and sharing documents electronically easy – until the software goes out of date, is no longer supported, or the manufacturer is acquired, forcing a change on users.
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Simplifying the Sale  
I might be betraying my profession a bit with this article. You see, trainers and consultants love to make the simple things complex, and the complex things downright indecipherable.
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Case Study: Docuware and Smart Choice  
Smart Choice®, a national network of independent insurance agents, implemented DocuWare to work hand in hand with an existing software solution in order to automate data input, gain secure electronic storage and move to a paperless process for generating and distributing agent commission statements.
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The Way to a Profitable, Secure Plant With High Availability: With Integrated Engineering towards Industry 4.0  
For decades now, the slogan of “Integrated Engineering” has figured prominently in the construction of plants in the process industry. The idea of a single tool for the complete life cycle of a plant still sounds alluring. However, things look quite different in practice.
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Department Slashes Storage Costs with Desktop Scanning from Kodak Alaris  
County agency digitizes thousands of documents daily, moves toward goal of closing warehouses: Over the past five years, the Onondaga County Department of Social Services in Syracuse, NY has transitioned from a paper-based system to a digital workflow that relies heavily on approximately 800 scanners from Kodak Alaris.
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