imageSource Digital Edition - August 2012

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MSE-Micro Solutions Enterprises

KATUN Corporation

MaxxVault

MWA Intelligence, Inc.

Miracle Service by Nexent Innovations

Nuworld Business Systems

NWRS Nation Wide Repair Service, Inc.

OKI Printing Solutions - MFP Division

Printer Essentials

PrintFleet Inc.

Quick Quality Cabinets

Seine Tec
Recycling Times

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BEI Services, Inc

Carolina Wholesale Office

Digital Gateway/e-automate

DocuWare

FM Audit

GreatAmerica Leasing

Greater Philadelphia Equipment

Hytec Dealer Services

ISC- Imaging Supplies Coalition
imageSource Magazine
August 2012 Digital Edition

BPO and Beyond

Business process optimization & automation, the core of our cover story and researched by InfoTrends, spotlights four vertical markets. Studies on: Health Care, Legal, Financial Services and Education Industries have historically proven to be the most paper intensive, and printing and paper usage among these areas appears to remain steady. However, we may be beginning to experience certain shifts away from paper due to cost, behavioral changes; government initiatives and processes redesigned in order to create efficiencies for the business. Read up on what's happening today in these areas for these specific markets; it's truly vital & credible information. In addition, read the interesting story shared by a dealer in "Lessons Learned When Getting into Managed IT Services" along with another fine article on Finding MPS Providers in Under 30 seconds (yep!) for strategic steps to aid your efforts to succeed. Not to mention (but I will!) the informative piece on "Is Anyone Guarding Your Color Profitability" where print/color/wide format opportunities abound. Read on and enjoy!

imageSource June 2012 issue
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ITEX 2012
Cover Story
Business Process Automation for Paper Intensive Veritical Markets
 

by Randy Dazo, InfoTrends
InfoTrends has conducted countless research studies on the Health Care, Legal, Financial Services and Education industries as they have historically proven to be the most paper intensive. Printing and paper usage among these areas appears to remain steady; however, we are beginning to experience certain shifts away from paper due to cost, behavioral changes; government initiatives and processes redesigned in order to create efficiencies for the business.
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The Frontline
Financing the Managed Services Offering
 

by Miles Herman, LEAF Commercial Capital, Inc
It is hard to open a technology trade journal or speak with industry experts and not read or hear about the movement to more comprehensive offerings in the office automation marketplace. As technology continues to evolve, it also continues to converge. The explosion of the Internet and related technologies, cloud computing, and extensive third party services has become today’s technology standard.
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IT Talk
Lessons When Getting Into Managed IT Services
 

by Milton Bartley, ImageQuest
Five years ago, I purchased an office equipment company - primarily for its customer base - and essentially started the company from scratch. Like many office equipment dealers, I recognized that a services model would be important to the future sustainability of my company. After several false starts trying to build my own offering and teaming with the wrong partners, I found a good partner that could scale with me and who shared my philosophy on unparalleled customer support.
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Technology Solutions
Emerging Devices For M2M
 

by Dr. Satwant Kaur, HP
In an interview with Dr. Satwant Kaur, a Master Solutions Architect at HP, we address the "Emerging Devices for M2M (or machine-to-machine)."
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Solutions Summit
Business Planning
Expanded Use of Color Presents Growth Opportunities for Dealers
 

by Bob Honn, Oce North America
An uncertain economy, competitive business environments and ever-growing customer demands have companies in all industries looking to save money and gain a competitive edge while maintaining high service levels. As the tools that enable companies to do this evolve, so too does the complexity and requirements that go along with them.
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Sales and Marketing
How to Define a Qualified Consultant - Part 2
 

by Tom Callinan, Strategy Development
Last month we learned to have a firm commitment to change before engaging a consultant and to have the resources in place to work with the consultant once engaged; we also learned to have clear metrics in place that don’t compartmentalize the improvements—they flow through to the Income Statement or Balance Sheet, and you’ve started to vet the consultant’s qualifications. We’ll pick up “Part 2” of the article with addressing the vetting process.
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Service Department
Understanding the Positive Impact of GPS Fleet Management
 

by Darrell Leven, US Fleet Tracking
Considering the world we all live in, why should we not leverage technology wherever possible to lower expenses and increase profits? We learned long ago that gathering meter readings by phone or customer visit was not cost effective. We are also learning that using remote diagnostics to discover and correct problems is far more effective than going to the customer site if we do not have to. It is my belief that leveraging the technology of an integrated GPS Fleet Management solution can also make a significant contribution towards lowering expenses and increasing mobile employee profitability.
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