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imageSource Magazine
August 2012 Digital Edition |
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BPO and Beyond
Business process optimization & automation, the core of our cover story and researched by InfoTrends, spotlights four vertical markets. Studies on: Health Care, Legal, Financial Services and Education Industries have historically proven to be the most paper intensive, and printing and paper usage among these areas appears to remain steady. However, we may be beginning to experience certain shifts away from paper due to cost, behavioral changes; government initiatives and processes redesigned in order to create efficiencies for the business. Read up on what's happening today in these areas for these specific markets; it's truly vital & credible information. In addition, read the interesting story shared by a dealer in "Lessons Learned When Getting into Managed IT Services" along with another fine article on Finding MPS Providers in Under 30 seconds (yep!) for strategic steps to aid your efforts to succeed. Not to mention (but I will!) the informative piece on "Is Anyone Guarding Your Color Profitability" where print/color/wide format opportunities abound. Read on and enjoy!
Click on the Image Above to Read the Digital Flip Book or
Click on the Articles Below:
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Cover Story
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Business Process Automation for Paper Intensive Veritical Markets
by Randy Dazo, InfoTrends
InfoTrends has conducted countless research studies on the Health Care, Legal, Financial Services and Education industries as they have historically proven to be the most paper intensive. Printing and paper usage among these areas appears to remain steady; however, we are beginning to experience certain shifts away from paper due to cost, behavioral changes; government initiatives and processes redesigned in order to create efficiencies for the business.
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The Frontline
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Financing the Managed Services Offering
by Miles Herman, LEAF Commercial Capital, Inc
It is hard to open a technology trade journal or speak with industry experts and not read or hear about the movement to more comprehensive offerings in the office automation marketplace. As technology continues to evolve, it also continues to converge. The explosion of the Internet and related technologies, cloud computing, and extensive third party services has become today’s technology standard.
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IT Talk
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Lessons When Getting Into Managed IT Services
by Milton Bartley, ImageQuest
Five years ago, I purchased an office equipment company - primarily for its customer base - and essentially started the company from scratch. Like many office equipment dealers, I recognized that a services model would be important to the future sustainability of my company. After several false starts trying to build my own offering and teaming with the wrong partners, I found a good partner that could scale with me and who shared my philosophy on unparalleled customer support.
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Technology Solutions
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Emerging Devices For M2M
by Dr. Satwant Kaur, HP
In an interview with Dr. Satwant Kaur, a Master Solutions Architect at HP, we address the "Emerging Devices for M2M (or machine-to-machine)."
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Business Planning
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Expanded Use of Color Presents Growth Opportunities for Dealers
by Bob Honn, Oce North America
An uncertain economy, competitive business environments and ever-growing customer demands have companies in all industries looking to save money and gain a competitive edge while maintaining high service levels. As the tools that enable companies to do this evolve, so too does the complexity and requirements that go along with them.
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Sales and Marketing
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How to Define a Qualified Consultant - Part 2
by Tom Callinan, Strategy Development
Last month we learned to have a firm commitment to change before engaging a consultant and to have the resources in place to work with the consultant once engaged; we also learned to have clear metrics in place that don’t compartmentalize the improvements—they flow through to the Income Statement or Balance Sheet, and you’ve started to vet the consultant’s qualifications. We’ll pick up “Part 2” of the article with addressing the vetting process.
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Service Department
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Understanding the Positive Impact of GPS Fleet Management
by Darrell Leven, US Fleet Tracking
Considering the world we all live in, why should we not leverage technology wherever possible to lower expenses and increase profits? We learned long ago that gathering meter readings by phone or customer visit was not cost effective. We are also learning that using remote diagnostics to discover and correct problems is far more effective than going to the customer site if we do not have to. It is my belief that leveraging the technology of an integrated GPS Fleet Management solution can also make a significant contribution towards lowering expenses and increasing mobile employee profitability.
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