imageSource Digital Edition - December 2011

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MSE-Micro Solutions Enterprises
MSE-Micro Solutions Enterprises
Miracle Service by Nexent Innovations
Miracle Service by Nexent Innovations
Nuworld Business Systems
Nuworld Business Systems
eReplacements LLC
eReplacements LLC
Hytec Dealer Services
Hytec Dealer Services
Parrot Distributing, Inc.
Parrot Distributing, Inc.
Digitek Computer Products
Digitek Computer Products
NWRS Nation Wide Repair Service, Inc.
NWRS Nation Wide Repair Service, Inc.
Greater Philadelphia Equipment
Greater Philadelphia Equipment
MaxxVault
MaxxVault


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ImageSource Digital Edition


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Cover Story
Importance of Customer Loyalty to Build a Sustainable Business
 

by Susan Woelfel, Josie Heskje
Have you worked hard at satisfying your customers yet found that some still left you to go to another provider? You just went above and beyond to fix a problem but now they are with your competitor? And the economy isn’t helping you either, right? So for 2012, what do you plan to do differently to sustain your business?
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IT Talk
Increase Employee Happiness for Better Business
 

by Samantha McCollough
A successful company strives to keep employees as productive as possible, and a knowledgeable business knows that happy people are more productive. Happiness at work can increase productivity by as much as 12% in fact, according to a study at the University of Warwick, UK. And what company doesn’t want more productivity, along with happier employees?
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Up Close & Personal
Get Your Company Leaner for 2012
 

by Chris Polek
With the onset of “the economic recession” in 2008, with still flat projections from economists today, most companies have been forced to streamline their overall operations across the board, running their companies leaner than ever before. Downsizing and cutting back is initially painful, yet many companies have discovered that they’ve been able to accomplish more, get good results - with less.
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Biz Briefs
Stalled Sales? Here's a Tool That Works
 

by Tim Votapka
You have a sales rep who just cannot get his prospect to make a decision. The rep has done all he can to make the product appealing and affordable. He knows the new system will enable greater productivity over the incumbent system and he’s fully certain he has handled the opportunity by the book all the way through. Nevertheless, the prospect simply will not make a decision and your rep is ready to throw in the towel and mark this opportunity as dead.
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Bulletin Board
Now is the Time to Look at Territory Design and Sales Compensation
 

by Ed Carroll
Humans are creatures of habits. We like to do things the way we always have, many times resisting change because the belief is – “if it isn’t broke, don’t fix it.” I find this to be the case for many businesses in the Imaging channel when it comes to territory design (assignment) and sales compensation.
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Technology Solutions
Emerging Technologies in Smart Clouds Part 2
 

by Dr. Satwant Kaur
In the November issue, part 1 of 2 on Smart Clouds, I explained that the availability of the technology enabled business services in the cloud, will provide the opportunities for businesses to increase speed, security, flexibility, scalability and cost effectiveness as they deliver services in this merging computing model. Smart Clouds provide services at every level. After reviewing November’s issue for part 1 resources and five key areas addressed, let’s continue here with other solutions regarding Smart Cloud technologies.
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Service Department
Benchmarks: What do they really mean relative to my day to day responsibilities?
 

by Jeff Kelly, Jerry Newberry
We have all heard about the numerous industry benchmarks for sales, service and operations. There are differing views from industry experts on the importance of allocating to the correct industry parameters and how to use the benchmarks to identify where your focus should be in order to improve the overall performance of your business. However, many that promote the importance of achieving benchmark performance do not fully understand how to integrate the activities required to actually achieve them, along with the current responsibilities required to run the business.
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Business Planning
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