imageSource Digital Edition - January 2013

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ImageSource Digital Edition
January 2013 Digital Edition

The Process of Services

Our first issue of the year starts with a focus on the imaging dealer as it pertains to the world of services. The variety of service types vary, however the three main areas of Document Management Solutions, Business Process Optimization, and Managed Network Services appear to have key opportunities leading to the profits…and future of the imaging dealer. There are numerous subsets of these three major categories which we’ll cover in our next issues, but our January cover story begins first with Business Process Optimization (BPO); and more specifically, BPO in a Box. It’s not just about MPS any longer as we evolve forward.

In addition, credible articles from your peers and leaders in the industry shed light on the necessity of creating a sales methodology playbook, or what the 3 big mistakes are that dealers should avoid when implementing an Aftermarket Supply Plan, along with insights on why your IT team should gain understanding of your customers from all angles in order to fully support your initiatives. This and other great content are here for the learning.

Enjoy the read!

imageSource January 2013 issue
Click on the Image Above to Read the Digital Flip Book or
Click on the Articles Below:

ITEX 2012
Cover Story
BPO in a Box: Business Process Optimization

by Steve Rolla, Senior Partner, Pros Elite Group
Now that so many office imaging dealers in North America have mastered every aspect of Managed Print Services, it’s time to set our sights on the next frontier. Actually, we know that the industry is still far from being superbly competent in the art of Managed Print Services; however our industry waits for nothing, and no one. As a Hewlett Packard executive recently stated when speaking about the future of Managed Print Services, “The company that is successful in MPS in the future, must also be successful at IT and information management services.”
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Business Solutions
by Frank Malloch, Executive Technologies, Inc.
I sell software; document imaging software to be more specific. So why would I be writing an article about Google? It’s pretty simple actually; our document imaging software is Google–enabled; therein lies the premise for this endeavor.
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Business Strategies
5 Tips for Powerful Pre-show Marketing Before Events

by Kendall Tucker, Evolved Office
The New Year has arrived and with it comes a new season of trade shows and local events to prepare for. Whether you’re a vendor exhibiting at industry expos such as ITEX & the BTA, or you’re a dealer looking to draw prospects to your local events, pre-marketing needs to be a big part of your branding strategy – and the time to start planning is now.
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Technology Solutions
Streaming Video On Demand

by Dr. Satwant Kaur, Hewlett-Packard
As always, imageSource looks to Dr. Satwant Kaur, First Lady of Emerging Technologies, to share cutting edge technology advances, concepts, and opportunities with our readers. This month she addresses the emerging technology called Streaming Video On Demand (VOD), and what enterprises can do with them.
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Sales & Marketing
What Makes Marketing Work…

by Tim Votapka, Vice President, Prosperity Plus Management
Let’s start with, “Simple can be harder than complex: you have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.”
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Service Department
3 Big Mistakes Dealers Should Avoid When Implementing an Aftermarket Supply Plan

by Chris Polek, CEO, Polek & Polek, Inc.
For a business owner, implementing a successful Aftermarket Supply Plan in 2013 would be like arming your company with secret weapons that can bring higher revenues and higher profits. Does that sound good to you? If you answered yes, I encourage you to read on…though I warn you, it takes work!
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IT Talk
Plan to Focus on Services

by Eric M. Stavola, WITT Compnany
I am consistently amazed at the dynamic landscape of the imaging industry today. With so many variables and technologies it leads one to start asking many questions such as “Where is our industry heading? What do I need to know? How do I, or my company, adapt?” There is a saying that learning without change…is not learning.
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