imageSource Magazine Digital Edition - April 2013

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April 9, 2013
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Editor’s Desk: What’s New in Managed Services  

Spring is here and that typically means “cleaning house” or “tidying up” to streamline our lives both professionally and personally.  Healthy business change comes along when we focus on new strategies that bring new opportunities, and isn’t that what we want at the end of the day?  As the industry is moving quickly into the Managed Services space, the channel is primed to make a significant impact into this adjacent space that offers a unique opportunity for profitable growth.  Our cover story highlights why as well as providing exciting info on a new Managed Services Business Model meant to help accelerate successful entry into this market.  For dealerships that have been in the Managed Services business, the opportunity to utilize historical data with these ongoing model enhancements, will find that this model can provide a continually refined roadmap for future success. While you’re at the ITEX Expo mid-April, learn more on this growing market in multiple sessions; and of the premier release of this Managed Services Business Model with info in both the Preconference Workshop 1: A New Portfolio & Enhanced Business Model (4/16) and the Managed Services Strategy Forum: Catapult Your Profits/Managed IT (MS2) on 4/18.

Yes, 2013 is shaping up to be an exciting year for the channel, and the articles within this issue will spotlight much of what you’ll want to know - in managed services/IT, in document workflow, in technology device security, on the associations that make things happen. Learn the latest methodologies available to advance your business forward.  Make the effort to get this now!

Sand Sinclair

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Building Upon Our Heritage: A Business Model For Managed Services  
If you have been in the industry for awhile, the next paragraph or two will be a trip down memory lane. If you are new to the industry, consider it a crash course in a core competency that makes our industry tick. In either case, it will provide background to the spirited foundation upon which the copier industry’s new Managed Services Business Model is being developed – followed by where it is going.
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Increase Profit Margins by Partnering with an IT Outsourcing Provider  
As a dealer of high quality MFPs, you know that your clients are dependent upon IT. You also know that many of your clients have small budgets which encourage them to outsource their IT support needs with technology firms. Have you considered that your dealership could increase its profit margins by becoming the IT outsource provider that your MFP customers turn to when they need IT support? Today, many dealers are considering adding IT support services to their portfolios in order to stay competitive; grow their business and deepen their relationships with customers. Dealers can choose to build their own IT support team or partner with IT services companies. Choosing the approach that right for you is essential for success.
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This Ain’t Your Daddy’s Copier Company  
By now you are fully aware that our industry is changing, and rapidly. Nobody needs to tell you that images are decreasing along with equipment placements. And compounding the decline is that the revenue per image and per device is also declining. Why is it now, after years of decline that just about everybody in the industry now believes that the decline is actually here?
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Focus on: CompTIA  
CompTIA is the voice of the world’s information technology (IT) industry. As a non-profit trade association advancing the global interests of more than 2,000 members and another 2,000 business partners, we focus our programs on education, certification, advocacy and philanthropy.
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Focus On: IBPI  
Wanting to learn more about IBPI and its members, and some of the challenges and direction that office dealers are facing today, imageSource editor, Sand Sinclair, spoke with IBPI Executive Director, Randy Horshok, for information on both the organization and their dealer community within the office channel.
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