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November 5, 2013
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IN THIS ISSUE


EDITOR'S DESK
The Business of Managed Services  

Most realize that Managed Services is the practice of providing or outsourcing day-to-day management responsibilities, thus is a strategic method for improving daily operations while cutting expenses.  Typically, managed service providers are either hosting companies or access providers that offer IT services such as fully outsourced network management arrangements, including IP telephony, messaging and call center management, virtual private networks (VPNs), managed firewalls and monitoring/reporting of network servers and so much more. Even the cloud can be “managed Services” among other new technologies.  Therefore, our November issue is full of information from wise and savvy resources on managed / IT services (MIT), amidst a host of articles meant to keep you informed on what’s trending today in all aspects of the office channel.  As we start to close out the end of the year, keep constant on what to expect and implement for next year.  It’s just around the corner.  Enjoy the read.

 

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TOP STORY
Managed IT Success: GreatAmerica Chats with MSP Industry Guru, Paul Dippell (part 1)  
The business of Managed IT Services is filled with challenges and opportunities. Office equipment dealers are finding that starting and scaling in this arena takes discipline and dedication.
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KEY HEADLINES
Gains in 3-D Printing Technologies  
By now you have heard, read or seen some level of information regarding the subject of "3D printing," and you have more than likely noticed it has created more buzz in our industry since output device technology jumped from analog to digital.
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Case Study Focus: TOGL and MetroMSP  
Bob Michie founded MetroMSP to serve the technology needs of small and medium businesses in the Northern New Jersey market. MetroMSP focuses primarily on companies with between 10-50 seats and Metro's goal is to provide customers with total IT support.
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Case Study DocuWare: Efficiency Earns a High Grade  
A nine location charter school installed DocuWare to streamline their multi-step invoice approval process. By reducing processing time, increasing transparency and allowing all locations to input and view documentation, their purchasing and payables processes have been optimized.
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It's in Their DNA  
Following the general exclusion order (GEO) granted to Canon in June, China's cartridge remanufacturing giant, Print-Rite, has taken the uncommon approach to get its US-based customers to meet with US Customs.
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Six Factors to Consider Before Offering Managed IT Services  
Like many office technology dealers, you're likely intrigued by the potential of a recurring-revenue business model. As office equipment such as printers and all-in-one machines become part of a larger, networked environment, managed IT services can play a vital role in growing your revenue...
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Focus On: MSE  
Founded in Southern California in 1994 by Yoel Wazana, MSE is the largest printer cartridge remanufacturer with all of its production facilities based in the U.S.
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What's New in Technology to Transform Client Processes?  
Reflecting back five, ten, or even over 15 years ago there has been an investment headwind in technology allowing organizations to improve efficiencies, profitability and customer service levels.
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The Three Most Important Words: Sense-of-Urgency!  
Sometimes, all it takes is three little words. I'm serious. Sometimes, three little words – the saying, the adoption, the believing – can make all the difference in the world.
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Is it Possible to Sell a Dealership These Days?  
The past few years have brought some interesting changes to the merger and acquisition (M&A) market in the office systems industry.
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7 Steps for Embracing Change to Meet New Market Demands  
Given today's accelerating changes in the marketplace, executives must think in new ways about the relationship between business and digital worlds.
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Improve Your Hiring Process - Define Your Company's Work Ethic  
Work ethic is about a set of ideas, beliefs, and patterns of behaviors. Before you can look for work ethic synergies and possible conflicts from a job applicant you must first define your organization's corporate culture.
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