Trailblazing the MPS Industry1 Jul, 2012 By: Dealer Profile: FlexPrint imageSource
It takes a certain group of people to make a business extraordinary; a team who will take risks to keep ahead of the competition, stay on the cutting edge of technology, and have the patience to do what most companies would only think about doing in providing exceptional customer service. That kind of company is FlexPrint, Inc., a real trailblazer in the crowded managed print industry.
FlexPrint, Inc. (FPI) is an award-winning national provider of managed print, managed technology, and business process optimization. FPI’s solutions are holistic, customer-driven, and designed to empower enterprise businesses to gain a competitive advantage. FPI prides itself on developing, implementing, and managing customer-centric strategies and tactics, with an exemplary focus on service and transparent data driven results.
Exceptional Customer Service Delivered by Highly Motivated Employees
FPI continues to illuminate as the leading national provider of managed print and technology solutions because it is driven by providing “truly exceptional customer service.”
“Every business talks about customer service, but FPI is committed at an entirely different level,” says founder and CEO, Frank Gaspari. “We incentivize ALL employees in a unique way that motivates them to do awesome things every day for our clients.”
Consider, for example, “The Fantastic Five,” an employee driven incentive program that covered a year’s worth of home mortgage payments for five top-performing employees, as determined through a peer-recognition process involving every department, at every level. This year, FPI added another program, “The Fab 20,” which covers a year’s worth of cay payments for 20 employees. These types of programs stimulate morale throughout FPI and motivate employees to continually exceed customer expectations.
“What is unique about the culture at FlexPrint is the energy levels and attitudes all the employees bring to work every day,” says Client Services Manager, Colleen Collins, a recent Fantastic Five winner. “All of us are working together to meet the high expectation levels that have been set.”
Similar sentiments were stated from another Fantastic Five winner, Deanna Gonzalez, Customer Integration Team Manager. “At FlexPrint, teamwork is the ultimate driving force to ensure that each and every employee is striving to achieve the same goal; that of providing excellent customer service. Customer service is our #1 goal.” Adds Gonzalez,”As the saying goes, ‘it takes years to win a customer and only seconds to lose one.’ As an employee, we are empowered to make suggestions for process improvements, which is something that I value as somebody who has worked for other companies where that hasn’t always been the case. Here you are not just another employee in the building. You have a hand in the growth and success of this company, and I’m excited to get out of bed each day and go to work!”
It is not surprising that FlexPrint has been recognized as among the best places to work in Arizona for four consecutive years by the Phoenix Business Journal, and identified as one of the fastest-growing privately held companies in America by Inc.500|5000 the past two years. FPI was just recognized as one of the 100 Best Companies of the Decade in Arizona, for creating an environment of innovation, empowerment, freedom, and creativity. BestCompaniesAZ, a firm that ranks Arizona’s best companies annually, published their list in a commemorative magazine issue celebrating the state’s 100th birthday.
National Coverage Delivering Measureable Results
FPI’s reputation for superior service has spread like wildfire, and its business has been growing exponentially thanks in large part to recommendations from extremely satisfied customers. FPI’s managed print and technology programs are tailored to each customer’s specific business requirements and allow people, processes and technologies to work together seamlessly. These tailored programs are designed to provide a comprehensive approach which combines document and information technology strategies that include support, service, maintenance, supplies, and most importantly, executive reviews that enhance productivity and efficiencies - all in one customized package based on client needs.
“We work very closely with our clients to ensure we exceed their expectations,” noted Gaspari. ”Our programs are designed not as an outsourced model, but as a ‘Needs Source’ model that grows with the customer and evolves with their changing business needs.”
No wonder FlexPrint has received the imageSource Perfect Image Award for Outstanding Managed Print Services Program for two consecutive years!
“FlexPrint continues to hold a market-leading position year after year because we have a proven track record of delivering solutions that help businesses lower costs, increase productivity and improve document security. We are pleased to be singled out by our peers once again for the success of our MPS program,” Gaspari further states.
“FlexPrint is in a class of its own with a unique Managed Print offering and a strong value proposition,” says Sand Sinclair, Editor-in-Chief of imageSource magazine. “Businesses of all sizes are benefiting from FlexPrint’s national service model and its strong focus on continuous improvement and innovation.”
Rapid Growth Leads to New Corporate Headquarters
FPI has been growing at an exponential rate. To better accommodate this growth and continue building upon the unique culture that has been developed, FPI will expand its corporate headquarters to a new state of the art facility. The company has purchased a new 40,000 square foot building in Mesa, Arizona, which will centrally house all operations including sales & support, administration, sales & marketing, information technology, and executive teams – all under one roof. The expansion into this new headquarters will further improve internal communications and help FPI to continue delivering exceptional customer service to their growing national customer base. FPI is anticipated to move into the new facility in Q4 of 2012. For further information or to learn more about why FPI is “the Logical Choice” for managed print and technology solutions, please visit www.FlexPrintInc.com or contact them at 888-FlexPrint.