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Aligning Managed IT Business Objectives

2 Jun, 2015 By: Eric M. Stavola, Witt's Office - dealership

Imagine if you went to work one day and realized that the main individual responsible for managing the company’s finances had little or no education in finances. Furthermore, imagine that the reason they were put into the job is because they were able to help balance the boss’s checkbook or was “pretty good” in math in high school, so seemed “qualified enough.” It’s ridiculous, right?

Well, what if a company didn’t specifically hire someone to manage the company’s finances on a daily basis, and only called in an expert when they needed help or were in trouble? Again, this is ridiculous, or perhaps foolish. So why do so many companies handle today’s Technology in similar ways?  I believe the answer to this is due to lack of education and awareness.

When I talk with most small business owners about how they deal with IT issues and challenges, most struggle with their answers. They either “have a guy" or use an internal resource with technical aptitude.

This is surprising because the majority of business owners seem to all agree that their company could not run without money and efficient technology. However, while the majority of them are exceptional when it comes to finances, they seem relatively lost or confused in the area of effectively Managing Technology.  

Waiting for something to go wrong before calling in an expert is called a "break/fix model.”

Why Not Break/Fix

Break Fix techniques are becoming less and less effective for most businesses because their goals and objectives are misaligned with their service provider.

·      A break/fix computer support provider has no incentive to make a company’s network stable for the long run, because it really does   nothing for them (money wise) to put their network in a solid, working position.

·      Remember they (support provider) only get paid when things go wrong; thus there is no incentive to be proactive in resolving issues. 

In the end, no business can really afford the risk and uncertainty of relying on a “Break-fix Maintenance Service” because their business has become too dependent on having a reliable and efficient IT system.

So what’s the alternative? Currently, many companies are moving towards Managed IT Services as the main solution provider. As a definition, Managed IT Services is the proactive management of IT (Information Technology) assets, by a third-party typically known as a MSP, on behalf of a customer.

Five Benefits of Managed IT Services:


1.    Better alignment with business objectives

1. With Managed It Services, both the company and the MSP want the same thing: a network that is up and running efficiently. In essence, you now have a true partnership. Since it is a fixed monthly cost, the MSP will proactively provide more work up front to stabilize a network.

2.    Minimize risk

1. The main goal of a MSP provider is to keep a company’s network running efficiently as well as remain secure and reliable. One stepping stone is providing best practice management in AV and patch management; two key essentials in keeping a network secure.

3.    Increased operational efficiency

1. A well maintained, proactively serviced network will always run better than the second-class alternative. With proactive monitoring, patch management, and network optimization performed on a regular basis, companies will notice a tremendous difference in operations, and companies will reap the benefits of preventing “fires” rather than fighting them.

4.    Reduced and or contained costs

1. With a competent MSP, a company will get one flat rate for all technology needs. Companies are now able to control, reduce, and contain their overall operating costs spent on technology with the flat-fee billing model offered by managed service providers.

5.    Expertise

1. With a good MSP, business owners can now have a partner in IT; someone to take all the guess work out of handling technology and make IT/technology business decisions moving forward. This partnership will empower business owners to take advantages of their technology and the processes and start leveraging it to make their companies more profitable in the long run.
2. Many MSPs provide consulting services. Such services bring seasoned IT leadership to run a company’s IT operation and/or assist a company’s existing IT leadership. Services can range from IT operations to specialty projects such as governance, compliance, disaster recovery, and security.


Eric Stavola is IT certified with MSCIS, MCSE, MCSA, MCPS, N+, CDIA+ and is an executive IT consultant with a leading OEM. Contacts: (619) 455-2732 or email:  stavola32@gmail.com

About the Author: Eric M. Stavola

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