Bay Copy's Belanger Sums Up 2013, What's Trending in 20142 Dec, 2013
As imageSource seeks a variety of sources for end of year review on what aspects worked well (or not) in our industry in 2013; what's trending and evolving into 2014, Ray Belanger, President/CEO of Bay Copy offers his take on what he sees:
As always, there were both challenges and opportunities for dealers in our channel. In general, the business environment improved. Decisions were made faster and businesses seem more proactive then they have been the past few years.
Aftermarket business continues to increase for those that have transitioned their business to be hybrid MPS/solutions providers. This is a major culture shift for most dealerships, but it’s not for everyone. Those that can develop and improve their capabilities here will be more profitable and increase the value of their business.
Being highly dependent on a traditional hardware centric strategy will be a very difficult road to travel. Placements are flat to declining while average unit selling prices continue to fall. Hardware margins are declining while distribution is still consolidating. Manufacturers still need to move product and make their comp plans. Performance of our channel will continue to chiefly be measured by hardware sales.
Although it continues to change at a rapid pace, we are still in a great business. With consolidation many customers don’t receive a very high level of service. It’s an opportunity for our Channel to shine. Often just showing up on time and having professional employees sets us apart from the pack.
New technologies and younger workers will push the pace even faster. This will continue to make our business more challenging but also create many more opportunities for us (in the long run).
For company information visit http://w.baycopy.com