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Case Study: National Vision Lowers Costs & Downtime with Marco's Managed Print Program

28 Mar, 2013

It may be hard to believe that one simple change to how a company buys toner could deliver a steep savings. It may be even harder to comprehend that the savings could come with better service. It was for Jim Rueter, the director of manufacturing for National Vision's St. Cloud laboratory operations.

When he first heard about Marco's Managed Print Services, he was skeptical that switching would make a difference for National Vision, a national manufacturer and retailer of eye glasses with about 600 stores in 44 states. "I agreed to hear Jared out," Rueter said, "but he really had to earn it."

Rueter did not believe Marco could provide a solution that would save the company enough money to justify him using the St. Cloud-based technology provider. But, when Jared Crimando, Marco's managed print services professional, calculated the numbers and demonstrated the monthly savings, he was sold. "Jared showed us how it would save money over what I was spending and that has held true," Rueter said.
Marco's Solution

Marco implemented a Managed Print Services Program at National Vision, which includes a mix of printers that produce about 8,000 pages a day at the St. Cloud lab facility. Through the Managed Print Services program, Marco helped National Vision conduct a complete device discovery and provided meter readings on their devices.

That partnership initially saved the company $400 a month on toner alone for its St. Cloud laboratory operations. "The proof was pretty significant," Rueter said.

That has since grown as the company's expanded operations demanded more printers. "Today, we're saving even more," Rueter said.

Managed Print Services has made it easier for National Vision to upgrade equipment. In the past, Rueter would need to submit a capital request to the corporate office and wait for approval before ordering a printer. With Managed Print Services, the capital investment is not needed so the St. Cloud lab can have a new printer operating in a fraction of the time. "In the past, it would take  about two weeks and that was only if everything worked well," Rueter said. "Now, we have it the same day or next day." The type, use and placement of each new printer can be well-thought out and based on data provided by Marco's reporting processes.

Marco conducts a Recurring Business Review (RBR) with National Vision every six months to provide the company with a detailed summary of its device utilization report, supplies ordered and service call history. Uptime is essential for National Vision to fulfill its high volume of daily orders. The Marco team knows minutes matter for the national optical provider. With a complete team of technicians, Marco can quickly respond to any technical issues, Rueter said. "Now, we just call Marco and they promptly take care of it," he said. "But we're hardly down at all."

National Vision is the fourth largest optical retailer in the United States, operating over 700 retail locations in 43 states. The company, committed to providing honest everyday value and fashionable eyewear, performs eye exams and fits customers for contacts and lenses. The St. Cloud optical lab and two other U.S. locations produce more than two million pairs of glasses each year. The St. Cloud lab employs about 140 people.

Marco is ranked as one of VARBusiness' 500 largest solution providers, helping organizations manage their information by applying network expertise to voice, data, video, and print solutions. For full information visit www.marconet.com

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