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Continuum’s RMM Allows Neoscope to Increase Business with Less Staff

3 Sep, 2013


A successfully implemented client solution is always of interest. What was the challenge, the solution, the result? Read this case study to learn more:

Company

Neoscope Technology Solutions;

Portsmouth, New Hampshire;

http://www.neoscopetechnology.com

Challenge

Tim Martin was just starting up his managed services business and needed additional resources in order to take on clients while maintaining a small staff.

Solution

Continuum’s streamlined and inclusive RMM tool allowed Neoscope to scale and support clients 24/7 without any custom configurations at additional costs.

Results

Neoscope has been on a steady path of growth and success since it was established in 2006. The company now has 16 employees and continues to grow its customer base and revenues with the help of Continuum’s RMM. To provide even more efficiency and quality for customers, Neoscope plans to add Continuum’s Network Operations Center (NOC) and its Vault business continuity solution.

THE DETAILS

“As an entrepreneur, I went with the tool that was more streamlined and geared towards a business owner.”  – Tim Martin, President and CEO, Neoscope Technology Solutions

The Comparison

When Tim Martin, president and CEO of Neoscope Technology Solutions, established Neoscope in February 2006, he had two customers and a desire to find the best remote monitoring and management (RMM) tool available. He demoed one customer with Continuum and the other on a different RMM. Before long, the superior technology was clear. The decision to go with Continuum helped Neoscope to catapult growth from zero to more than $100,000 per month in recurring revenue in just seven years.

Continuum’s intelligent RMM platform sets the industry standard for incident monitoring and resolution by offering server profiling, alert analysis and exceptional data center expertise. The key? Continuum’s ability to constantly update, consolidate, and convert information on fixes into business rules.

"The other tool was more of a ‘techie guy’ tool,” said Martin, referencing the RMM tool he tested alongside Continuum’s. “Continuum’s entire solution was more streamlined. I was able to immediately see results without having to make any sort of custom configurations for the product.”

“It’s a turnkey solution. It’s all packaged and ready for you to deploy right away, rather than spending time and potentially money to pay someone to customize the product and buy extra modules,” Martin said. "It was an all-inclusive, all-in-one product for us right from the start.”

Scalability = Profitability

A huge benefit of having Continuum’s RMM in place is the great deal of scalability it provides. About 70 percent of Neoscope's overall revenue comes from managed services sales; the rest from on-demand IT and project work. Over the past three years, Neoscope has been able to double its revenue and the amount of devices it supports. This year, the New Hampshire-based company is on track to triple its revenue. “We’ve been able to achieve this growth while keeping a relatively low ratio of staff to new business,” Martin commented. “We’re bringing on new employees, but because we have Continuum in place, we’re able to be more efficient with less people.” 

Transforming the Way Customers Do Business

One of Neoscope’s clients is a local municipality that was burdened with inefficient IT processes. Once Neoscope was called in, Martin knew he could increase efficiencies and save the town money. “They had four internal staff members that weren’t keeping up with any proactive maintenance. They were in reactive, firefighter mode,” Martin recalls. “Using our managed services platform, along with enhanced staffing solutions, we were able to save them about $200,000 a year. I don’t think we could’ve done it as effectively without the RMM tool.”

In another case, Neoscope was called into a local school district to eradicate a virus that had denied all access to the Web and email for five days. Neoscope used Continuum’s RMM tool to control the IT systems and eliminate the virus. In addition, Neoscope onboarded the school district with 2,000 devices. “Any other product might have taken weeks or months to get set up and working,” he said. “We were able to do it in less than 48 hours. Continuum is an extension of my team. We rely on them to help us close new deals.”

Expanding to New Horizons

Neoscope recently began testing usage of Continuum’s Network Operations Center (NOC). “It’s working out really well, so we’ll probably be using it for most – if not all – of our sites,” Martin said. By adding the NOC, he is looking forward to scaling more so that his in-house team can focus on the business side of things.

The company is also demoing the Continuum Vault. “I like the ‘single pane of glass factor’ the Vault offers,” Martin commented. “We can login to the tool that we use to monitor all of our customer networks and see everything – including backups – from one view.” He is also reassured by the fact that Continuum’s team is available 24/7 in the event there are any issues with those backups.

“Continuum is a true partner – through everything from winning new business to overcoming challenges. It’s been phenomenal. We’re bringing on new employees, but because we have Continuum in place, we’re able to be more efficient with less people.” 

Visit http://www.continuum.net for company information.




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