eMPS Newsletter, October 31, 2011

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FM Audit
FM Audit
Greater Philadelphia Equipment
Greater Philadelphia Equipment
MaxxVault
MaxxVault
MSE-Micro Solutions Enterprises
MSE-Micro Solutions Enterprises
MWA Intelligence
MWA Intelligence
Nuworld Business Systems
Nuworld Business Systems
NWRS Nation Wide Repair Service, Inc.
NWRS Nation Wide Repair Service, Inc.
Parrot Distributing, Inc.
Parrot Distributing, Inc.
PrintFleet Inc.
PrintFleet Inc.
Printer Essentials
Printer Essentials
PROS Elite Group, Inc
PROS Elite Group, Inc
PTI - Printing Technology Inc.
PTI - Printing Technology Inc.
Digital Gateway/e-automate
Digital Gateway
West Point Products
West Point Products
ECi OMD & La Crosse
ECi
Hytec Dealer Services
Hytec Dealer Services
OKI Printing Solutions - MFP Division
OKI
Miracle Service by Nexent Innovations
Nexent Innovations
Metrofuser LLC
Metrofuser LLC
BEI Services, Inc
BEI Services, Inc
DocuWare
DocuWare
eReplacements LLC
eReplacements LLC
Toshiba
Toshiba

OKI
Dealer Successes
Hybrid Dealer Rebrands to Drive New MPS Business
By Darrell Amy, Dealer Marketing Systems

Reviewing good “hands-on” dealer success stories on how they transitioned their business to new and more profitable levels is paramount today in order to learn by example. Consider the following information on Berwicks, Australia, provided by Darrell Amy of Dealer Marketing Systems, when Berwicks evolved into broadening the scope of their business, including adding MPS:
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Biz Briefs
The Option of Selling Compatibles Has Its Benefits
 

As well as relying on OEM replacement cartridges for your customers, especially your Managed Print Services (MPS) clients, another option is, as most are aware, offering OEM compatible products. As an office products dealer, you realize that the service you provide to your customers is crucial to your livelihood. Competition is stiff and dealers must be able to stand behind the products they offer, but importantly, a selection of price points to offer your print customers is increasingly important today in our current economy.
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Business Planning
The Other “Managed Services.” An Impending Battle Between Equipment Dealers & VARs?
By Kate Hunt, ExchangeDefender & LooksCloudy.com

If you’re like many dealers today, IT management is presenting itself as the next frontier for your business – expanding your service footprint and wallet-share by winning an IT support contract or a deal to replace hardware. These are great goals that many dealers see as “low hanging fruit” opportunities in their existing accounts, and also as a great long-term strategy to grow their businesses.
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Business Strategies
Is There Still Tme to Get into MPS? Some Basic Advice.
 

Okay, let me give you some basic advice. Not on how to specifically deliver a good MPS program, but a take on why you should consider providing it. With analysts forecasting that MPS is still growing and hasn’t yet reached its saturation point, if you haven't already, there is still time to get into MPS. A startup is not too late as the interest in this initiative keeps growing, especially for the small to medium size dealers who have sat back cautiously.
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Business Analysis
Is it Services or Solutions? Insight into MPS and the IT Perspective
By Eric Stavola, Witt Company

As most providers are well aware, their customers are demanding more of a service centered approach rather than a product focus one. As solution providers strive to provide the "total package" of services, this will invariably include "IT" on various levels, notably "MNS" - managed network services - with, for many providers, a significant focus and investment in offering Managed Print Services (MPS).
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