FIX: Cost Management for Service
24-Aug-2011 By: http://www.bta.org/i4a/pages/index.cfm?pageid=754
Successful BTA dealers use their service departments to maintain profit margins as new sales margins decline. FIX, BTA's most popular service workshop, shows you how to compute your service cost basis and overhead rates. Workshop instructor Ronelle Ingram, vice president of technical service for Steven Enterprises Inc., Irvine, Calif., covers proven management and customer service programs to use in your company. This is a highly interactive, energetic classroom experience. Come prepared to learn in a fun, relaxed atmosphere.