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Focus On: LMI Solutions

26 May, 2016

LMI Solutions is an award winning R2 certified remanufacturer and value-added distributor that helps over 5000 imaging dealers, Managed Print providers, and service providers improve their business and build profitable recurring revenues with a “one stop” source for products, services and infrastructure.

Founded in 1992 and purchased in 1997 by Gary Willert, the current owner and CEO, LMI began as a high quality remanufacturer of toner cartridges for the U.S. Market.  Over the years, LMI expanded their consumables offering to meet the needs of a growing trend in the printing and imaging market—Managed Print Services. Nearly 20 years after the acquisition, LMI Solutions has greatly diversified its portfolio of products, solutions, and services for the North American market and has acquired or developed many new capabilities to help its reseller base not only survive, but thrive in the ever-changing printing and imaging market.

LMI Solutions’ mission statement is to provide market-leading, best-quality products, services, and solutions that leverage IoT, Cloud, Big Data analytics, and other emerging technologies to enable partners around the globe to deliver an array of market-leading Managed Business Services to business customers of all sizes. LMI has successfully transitioned from a high quality R2 certified toner cartridge manufacturer to a comprehensive, value-added partner for a wide range of reseller types. Long term, LMI Solutions will continue to grow and diversify beyond the printing and imaging market, enabling the long-term success of its partners.

3 Pillars of Business

Three key pillars uphold LMI Solutions’ overall business model: R&D/Manufacturing, Distribution, and Services. Within each pillar, the company has strived to develop the assets and competencies to enable world-class development and distribution of their extensive product and solution portfolio.  Among those assets is talent—a key asset for many companies. LMI believes that investment in talent at all levels of the organization is the foundation for long term growth and longevity.  In the last six months alone, LMI Solutions has added depth and diversity to their executive team, with the addition of Dan Todd as COO, Doug Johnson as CSO, and Terry Dixon as President.

R&D and Manufacturing

Core to LMI Solutions’ assets and competencies are their deep R&D and manufacturing expertise. LMI Solutions offers a wide range of remanufactured cartridges, with an emphasis on specially designed extended yield, MaxLife cartridges that dramatically lower the cost per page for Managed Print Services engagements.  Through extensive development and testing, LMI also offers a full line of remanufactured color cartridges that meet the demands of any color user.  In fact, during a recent Color Challenge test, users selected LMI remanufactured color as the best quality output at the same rate as the OEM output.

LMI has now taken that core knowledge of the MPS market, along with their R&D and manufacturing expertise, to design and introduce a line of remanufactured fusers and printers specifically designed for the quality, reliability, and cost parameters of MPS-focused resellers. Developing these together creates a ‘tuned” solution for resellers that ensures the highest quality and reliability at breakthrough cost of operation.


LMI Solutions was the first remanufacturer in the industry to embrace the Managed Print Services business model, adding deal crafting software, data collection software, and other services beyond their consumables early on to their reseller base.  Today, the services portfolio continues to expand and now includes a wide range of options, including their award-winning Peak Performance sales training and marketing system, auto toner fulfillment, help desk/dispatch, and a national break/fix service network.  

In addition, LMI Solutions offers customers multiple ways to buy, including cost-per-image (CPI) services that allow resellers to buy and sell pages instead of purchasing cartridges and piecing together the other costs necessary to support their MPS engagements. These CPI solutions mitigate risk for the reseller while providing predictable gross margins for their MPS engagements.  The offering includes a growing range of both printer and copier/MFP-based models, OEM and remanufactured options, and inclusion of break/fix service for resellers without available service technicians in a given market.

LMI Solutions, through their acquisition of distributor Parts Now, offers the most experienced and comprehensive technical training and technical support team in the industry.  Parts Now has trained more service technicians in the industry than any other entity, with the exception of the OEMs themselves, and the improved productivity and efficiency of these trained technicians has improved margins for resellers throughout the United States and Canada.


LMI Solutions, enabled by recent acquisitions and expansion of core competencies, is now a premier Value-Added Distributor for the Printing and Imaging Market in North America.  The company now has 8 distribution centers throughout the U.S. and Canada, providing resellers of all types with real-time delivery of tens of thousands of OEM and remanufactured consumables and parts for printer and copier/MFP-based devices, as well as OEM and remanufactured printers.  This, along with their deep (and expanding) portfolio of services and solutions, offers their reseller customers a “one-stop” shop for everything printing and imaging. As resellers’ needs continue to change and evolve, LMI Solutions is committed to providing the products, services, and solutions to meet end user demands enabling reseller growth and prosperity.


To learn more about LMI Solutions, the leadership team or to contact an LMI representative, visit www.lmisolutions.com  email info@lmisolutions.com  or phone 1.888.215.1292.

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