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Focus On: NXB

4 Sep, 2014

NXB is a premier delivery and technician dispatch management software solution.  From the beginning, NXB’s mission has been focused and simple:  Provide an integrated solution that improves the client’s bottom line.  From small business dealers with 3-5 technicians to larger dealerships with over 100 technicians in the fields, NXB has proved that it can reduce annual mileage expense by as much as $2,000 per technician and overall departmental costs by as much as 30%.   

NXB has spent the last four years working closely with copier dealers to develop a tool that is easy to use while also maximizing productivity in the delivery and service departments.  These unique partnerships have given NXB a keen understanding of the challenges organizations face with an ever-growing mobile workforce.  With this knowledge, NXB has designed a management platform that enhances productivity, reduces response time and maximizes the return on investment of assets.

While the platform includes a many points of functionality, three key tools create the most potential for immediate cost savings:

Integration: Custom ERP integration allows for a comprehensive dispatch interface that quickly and efficiently connects your ERP system with your mobile workforce. NXB also incorporates time-clock functions from the device that exports to payroll with ease.

Store and Forward Procedures: NXB stops the loss of information from the field with fully-functional offline capabilities, allowing mobile workers to continue to work and record information regardless of data signal.

Built In GPS: Inclusive tracking functionality that provides management with time and location information tied directly to call data from the ERP system.  This detail at a call-by-call level provides greater insight into a mobile workers productivity level and provides management with real data to improve productivity by technician.

NXB is currently working closely with a top 5 device manufacturer to deliver real time device analysis and information to the technician’s hands.  This will allow NXB to identify machine problems before the customer knows of the issue and will allow the auto-creation calls to respond quickly and efficiently.

In July, NXB announced its Dealer resell agreement.  NXB has brought its offering to other industries and is now offering Copy Dealerships the opportunity to resell in their market. This will give Dealers new revenue opportunities with their current customers.  

 “I have been in the industry for over 18 years and have used other dispatch systems in the past.  I have always been very frustrated with the lack of support or promises from other vendors.  The NXB system and the team have impressed me in every way.  There isn’t anyone else that comes close to the quality of both the product and the lightning service they offer!  We have 5 branches and two field service managers that use tablets to see what their teams are doing at any time from practically anywhere, this has saved us time and money.  They have done something that I thought a dispatch system couldn’t do -please both my managers and technicians alike due to their stellar product and service,” says Mark Mathias, Director of Service, Digital Copy Systems.

For more detailed information about NXB, please contact Stephen Maw at 405.600.1369 or  Smaw@nxbmmobile.com  /  http://www.nxbmobile.com

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