Focus on Pros Elite Group5 Oct, 2015
What’s new with the Pros Elite Group? Plenty! They are completing an exciting 18 month reinvention of their core practices. The initial core business focus of their service consulting and service training had been centered on execution-based processes that drive benchmark performance. Now, Pros Elite Group’s focus, which is centered around benchmarked execution skills, will support the redesigned programs which incorporate more attention to flawless Managed Print Services execution, along with the introduction of a new approach to developing a professionally managed IT services capability within a dealership.
“We are extremely excited about the new look of our Service Management training program,” said Jerry Newberry, managing partner of Pros Elite Group. “We make sure that dealers know how to execute to the industry benchmarking model for MFP’s and Managed Print Services. We then build off of these critical skills and enable the dealer to build out profitable and productive IT services offerings. Notably, the enrollment in our advanced hybrid service management training programs is at an all-time record pace.”
First & Foremost
In March of 2014, Pros Elite began to offer the first benchmark execution, skills-oriented Sales Management training program. This training was strictly focused to achieving the activity, productivity and financial benchmarks in an Office Imaging Dealer’s sales organization.
“We were constantly pressed by our own Pros Elite dealer group to provide industry specific Sales Management training,” said Steve Rolla, Senior Partner, Pros Elite Group. “We simply took the benchmarking model and taught the best practices we have observed from the many dealers we have worked with in our consulting practice. We have trained over 200 Sales Managers in the short 15 months the program has been in existence.”
Rolla goes on to add, “Like our Service practice, we have taken the time to redesign our Sales Manager training program to include more focus to Account Management and Best Practices for successful penetration of Major Accounts. In addition, two new areas: one on transitioning the Imaging Rep to solicit IT Services offerings, and another on managing and pricing four levels of IT Services offerings, are now part of the program.”
Pros Elite Group’s first Nexgen Elite Sales Management training program will take place January 2016.
Time to Pivot
According to the company, perhaps the most exciting capability within the Pros Elite Group is the fruits of their ongoing development of their PIVOT software. Quietly, the Pros Elite Group had made a significant financial investment in the development of the platform referred to as the Performance Improvement Virtual Operations Tool (PIVOT).
Jeff Kelly, Senior Partner, along with Jerry Newberry, had a vision five years ago on an automated execution-based tool that would allow an Office Imaging Dealer to focus on actual expectations of a Service Technician and Sales Representative based on the individual’s specific assignment, and not a nebulous model that may or may not fit the individual’s assignment.
“We are constantly looking for new ways to add value to our existing client base and to help them become more effective in their dealership performance improvement efforts, “said Jeff Kelly. “Our PIVOT platform provides a big step to helping our clients achieve this objective. Our recently released service performance analysis reporting and our automated client scheduling platform, make it easy for our clients to engage with the Pros Elite executive team. We will continue to make further enhancements to improve our clients’ experience.”
Last but not least, 83 of the North American markets are now represented by a Pros Elite 100 Dealer, cites the company. Accordingly, there are still selection opportunities available in southern New England, the Dakotas, Wyoming, Iowa, New Mexico, Montana, Minnesota, Alabama and Georgia. Expected by the end of 2015, all of the southern Canadian Provinces look to be covered by a Pros Elite 100 Dealer.