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Improving Wireless Service Operations

7 May, 2013

Solution providers /copier dealerships are continuously looking for ways to improve operations and provide customers with the best possible support. Countless dealerships have invested in technology such as cell phones, wireless laptops, Personal Digital Assistants (PDA) for its service technicians in order to speed the flow and enhance the accuracy of information to and from the field.

Some dealers have been resistance to change or have concerns about cost or reliability but using wireless technology to expedite services is will become common place.

If your business grows, service staffing and costs must increase to keep up with rising customer demands. If most of your customers are under contract, as most are in the copier/ printer industry, you are receiving a fixed fee that obligates you to deliver service whenever and wherever needed.

Anything you can do to meet this obligation with less labor, fewer manual steps and errors, and greater efficiency increases profits. And fewer service glitches such as missed response times, recalls, improperly prepared technicians or inaccurate billings
always translates into satisfied customers.

Make a move toward a more efficient and productive field service operation. There is far more to improving day-to-day operations than just buying some laptops, PDAs, Blackberry’s however. You need follow some guidelines; often based on the experience of others—both good and bad—to get your service organization up and running effectively with the latest in wireless technology.

To make progress you will need to have a well thought out plan of how to incorporate technology, its costs and savings over a period of time; to transform your business model and thrive in the competitive, electronic solutions of the 21st Century.

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