Keep Your Head (and Business) in the Cloud: Implementing M2M3 Sep, 2013 By: Ben Grimes
Before we take our heads to the Cloud, it’s important to remember why it’s so vital—i.e. what’s happening down here on the ground. Let’s start with two words: Big Data.
The infinite strata of information we collect now from our machines drives our business decisions every single day and continues to grow in both girth and importance.
This increases our reliance on three words: “Internet of Things” (IoT). This, of course, is the phenomenon we’re watching unfold—nearly in real time—where more and more electronic machines are outfitted with the ability to connect to the Web. This has leapt way beyond smartphones and tablets.
Obviously, IoT’s steep trajectory coincides with the growing demand for Machine to Machine (M2M) technology. Currently, there are 10 billion devices in the market that are wirelessly connected, and according to ABI Research, that number will rocket to 30 billion in the next seven years.
These devices are connected and interconnected via M2M and IoT, and they’re generating an endless supply of Big Data. This digital information must be stored in an easily accessible place that not only offers ample capacity, but also the ability to manage and analyze the data to make use of it.
This finally sends us to one word: Cloud. It’s the most efficient and effective way for us to save all the data we’re gathering. And it’s swelling by the minute. To give you a bit of perspective on the Cloud’s scope, research by Nasuni tells us that it currently houses over 1 exabyte of data. That’s 1 billion gigabytes, or—if you’ll indulge a soon-to-be archaic analogy—50,000 trees worth of paper.
So you have your office equipment, and they’re all connected, and they’re collecting data for you, and that data is (hopefully) being stored in the Cloud.
How then do you manage it all?
Here’s your answer, your solution — the Innovolt Management Cloud (IMC), a platform that offers a consolidated view of a company’s suite of office equipment and the power — and environmental — related data they deliver. This allows a company to track the performance history of an entire fleet of devices—recording such data as power disturbances, etc. — and identify its trends. The IMC presents a holistic perspective of how all devices are performing across a broader spectrum. While empowering a company to formulate a proactive plan for managing those devices, the IMC also provides the platform to eventually control distributed electronics from a central location.
This kind of information and control translates to tangible returns on investments. It can raise profitability, lower service calls and elevate customer satisfaction. With regards to the specific machines or electronic devices being managed, the IMC improves power flow management to the devices and increases the devices’ productivity and performance.
The IMC in the Real World
We had a client in an Atlanta mall operating a fleet of machines. They noticed that over a Thanksgiving weekend – the busiest shopping days of the year – the machines stopped working. We all know the typical, time-consuming and expensive remedy for this. Roll out the machines that do not work and roll in new machines to see if they do. That was all averted, however, thanks to the IMC.
The service technicians reviewed the information provided via the IMC platform and saw that there had been consistent power anomalies—nothing too abnormal—and then a total break associated with the environment and occurring in a specific couple of days.
They determined the culprit: The holiday spirit.
Because the mall plugged in its holiday lights Thanksgiving weekend at the same time on the same circuit breaker, any small power anomalies the machines experienced were exacerbated. But with the IMC in place, they were able to easily identify that the machines themselves were working fine and that the environmental change had caused the problem. No time wasted. No massive expense.
Who Can Benefit from Cloud Management?
You do. The IMC platform is developed to benefit service and support industries, specifically office equipment, Original Equipment Manufacturers (OEMs) and the growing number of businesses that leverage M2M. (“Growing” seems like a conservative characterization. Exploding might be more accurate, considering new research from Frost and Sullivan that says North America’s M2M software and services market is expected to generate revenues of $788.4 million in 2018, which is up $600 million over revenues in 2012.)
To drill down, the IMC’s benefits extend to dealers who provide service and support for remote electronics equipment—from office equipment, to ATMs, to self-service kiosks, to gaming devices and on and on.
With everything swirling through the Cloud, the challenges of managing it all in a cost-effective, time-efficient manner are endless.
That’s why we’re here on the ground with a solution.
Benefits of Innovolt Management Cloud (IMC):
• Raises profitability
• Lowers service calls
• Elevates customer satisfaction
• Improves power flow management to electronic devices
• Increases electronic devices’ productivity and performance
• Gives holistic view of electronic assets anytime, anywhere
Ben Grimes is CTO of Innovolt. Innovolt® combines patented electronics protection technology with comprehensive monitoring and analytics applications to deliver a leading Intelligent Asset Management platform. Thier Remote Optimization Control (ROC™) technology guards valuable electronic assets against the damaging effects of power and environmental disturbances and incorporates a cloud-based platform to give businesses the tools they need to predict, measure, and maximize equipment performance across the distributed enterprise. Full information at http://www.innovolt.com