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MPS: The Big Data Challenge

6 Jan, 2014 By: David C. Ramos

Today’s information technology providers in the imaging space are always searching for ways to continue to improve, support, manage and implement strategies to do what they have done well for so many years – provide a diverse set of products and services, with a level of support that creates a distinctive customer experience. As the technology, processes and methodologies of conducting business evolve; companies in the independent channel have to strive to stay on the cutting edge with their product solutions and services portfolios, along with developing exceptional technical service capabilities.  Successfully adapting to today’s business landscape and improving customer satisfaction are not easy trials to face.

It’s well documented that in the United States, our large and small businesses lead the world in innovation.  However many independent companies in the imaging space do not have the sales revenues and profits to invest in research and development of new and innovative technologies, which is what makes a company like Flo-Tech, based in Middletown, Connecticut, and their recent achievements in innovation even more laudable.

Flo-Tech, founded in 1992, is an award winning company recognized for delivery of business solutions with true business impact to organizations across the country. With their predictive service model, automated service delivery and advanced fleet management to security, mobile printing and document management, Flo-Tech is helping their clients to achieve cost efficiencies and performance improvements across their printing and imaging fleets and related business processes.

With the current economic conditions putting businesses under constant pressure from rising operating costs, organizations are forced to find concrete ways to drive productivity and enhance profit. Today’s business executives face the test of either reducing headcount or reducing overhead expenses in order to compensate. Much of the time, either of these approaches can deal a negative blow to productivity and morale. Every so often strategies and technologies appear that can provide significant expense control and enhance productivity. One of these areas is business process improvement and device output management. Known in industry terms as Managed Print Services (MPS), this program allows companies to drive employee productivity all while controlling expenses by leveraging a third party partner to manage  information workflow and the output devices in the IT infrastructure. Flo-Tech through their MPS and related solutions portfolio, helps clients recognize that documents (whether electronic or in hard copy form) drive business processes related to cash flow, profit, asset management and employee productivity.

MPS and associated business process improvement programs have created many lucrative and unique opportunities’ for the industry in the past decade.  That being said, many now realize that managing these lucrative contracts can be cumbersome, challenging, and/or just plain frustrating.  MPS providers can only meet the promised business outcomes and manage the MPS offering with “out of the box” software solutions, known as device management solutions. Such technologies provide automated device management-based services and are created to “streamline” the process of managing and servicing network-based output devices.  The difficulty associated with managing and supporting the MPS initiative with “out of the box” solutions is that MPS providers are inundated with too much data today.

Flo-Tech took this challenge and associated issues head on by developing a new technology in-house.  This new patented technology, Alert Management System* (AMS*), with its ability to interpret large chunks of big data, creates the actionable intelligence and cornerstone of data for Flo-Tech’s “Predictive Service” platform.  There is no technology like it available on the market today, and provides a great competitive advantage for Flo-Tech.  This technology development along with their service methodologies and deliverables makes them a great example of a skilled independent business solutions provider investing in technology innovation all while delivering true business value for their clients.

To download the whitepaper “MPS: The Big Data Challenge” and to learn more about Flo-Tech and their patented AMS* technology (*Patent pending) access link: http://www.imagesourcemag.com/bulletin-board/white-papers-case-studies/imagesource-white-paper-mps-the-big-data-challenge

David Ramos is the Director of Channel Strategy Service for InfoTrends.  David is responsible for managing custom consulting projects, providing forecast analysis, developing market sizing estimates, and marketing channel strategy services to independent companies in the office equipment and IT services space. He can be reached via email at david.ramos@infotrends.com or by phone at 781-616-2151.

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