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BEI Services and Digital Gateway Join Forces in Expanded Technology Alliance

25 Oct, 2013


CODY, WY – October 19, 2013 – BEI Services Inc., the established leader in service department profitability improvement and performance analytics solutions, today announced a strategic alliance with Digital Gateway, Inc. that will improve the dealer experience by allowing seamless communication from DGI’s e-automate® software to the BEI Services database.  The enhanced API integration will add enriched functionality and speed-to-market of new features and products of BEI Services while saving time and greatly reducing the manual data exchange efforts between Digital Gateway and BEI customers.

“We have enjoyed a great relationship with all of the companies in ECi’s Office Equipment Division for years and I have always considered them a trusted partner of BEI Services.  It is nice to formally announce this enhanced relationship with them,” said Wes McArtor, President of BEI Services. 

“Since the beginning of BEI Services, we have always seen our data as being very valuable to dealers.  Over the last few years we have conducted some very serious studies on our customers’ data both individually, combined, and in varied contrasts.  These ’Big Data’ studies have created the customer requirements that have led to our current roadmap of features and functionality. With the new integration to e-automate, we can now offer products we once only dreamed of. ”

BEI Services has had a long-standing integration relationship with all of the ERP solutions offered by ECi’s Office Equipment Division ERPs: e-automate, OMD®, and La Crosse™. Data extraction utilities are already built into the ERP systems that BEI Services has been using for nearly 20 years to provide service performance benchmarking to dealerships.  With this expanded level of cooperation, BEI Services will be able to create an integration that provides more real-time reporting and expands dealerships’ daily views of technician and machine performance issues, time accountability, verified miles driven, and real-time inventory assessments to help dealers control and eliminate obsolete inventory.

 “There is data, and then there is actionable information derived from data.  BEI excels in translating a dealer’s operational data and turning it into an intricately painted picture of the ‘who’, ‘why’, and ‘how’ versus just the ‘what’,” said Laryssa Alexander, President of the ECi Office Equipment Division. “We’re all about empowering our customer base through technology and expertise that support their entrepreneurial spirit and profitable growth.  BEI’s well-known ability to help dealers truly see their business amongst the flurry of operational numbers is what makes formalizing cooperation between the ECi Office Equipment Division and BEI an easy decision.”

About ECI’s Office Equipment Division
ECI’s Office Equipment Division consists of Digital Gateway, Inc., OMD Corporation and La Crosse Management Systems, Inc. This group of companies is the leading provider of dealer management software solutions for the office equipment industry and leverage the strengths and talents of three elite companies to provide +1,700 dealers with unmatched technology to compete in today’s marketplace.  For more information on ECi’s Office Equipment Division, please email http://ECinfo@ECiSolutions.com or visit http://www.ECiSolutions.com

About BEI Services

For more than 20 years BEI Services has been the trusted provider for unbiased imaging device and technician performance benchmarking.  Offering a complete array of software tools to address every aspect of your service department’s performance and profitability.  Exclusive solutions including Advanced Comparative Reporting, Effective Territory Management, Technician Compensation and Advanced Inventory Management are utilized by the most respected and awarded dealers and manufactures in the industry.  A free 2-week trial is available. 
For more information, visit http://www.beiservices.com or call 307.587.8446.




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