Crawford & Company Wins a 2013 Forrester Groundswell Award12 Nov, 2013
ATLANTA (November 11 , 2013) - Crawford & Company, the world's largest independent provider of claims management solutions, today announced that it has received a Forrester Groundswell Award in the category of Business-to-Employee Mobility for its Crawford CAT Connection proprietary event resource management system. The self-service CAT Connection system links Crawford's U.S. employees into a real-time virtual workforce that integrates directly to the Crawford Management System and Human Resources system and helps expedite claims set-up.
The Forrester Groundswell Awards recognize companies who "Unleash their employees, Energize your customers and Transform your business" through corporate programs that showcase excellent and effective use of social media to advance an organizational or corporate goal. In 2013 more than 100 companies entered more than 130 social programs in 11 award categories. The awards are sponsored by Forrester Research, a global research and advisory firm serving professionals in 13 key roles across three distinct client segments.
"We are pleased and proud to receive this important recognition from one of the world's leading analyst firms," said Brian Flynn, Crawford global CIO. "Our technology team has been dedicated to innovating tools to improve processes that directly benefit clients and Crawford, and CAT Connection is a great example of an industry-leading technology that accomplishes both of those goals."
Crawford CAT Connection was highlighted in the award for its:
1) Mobility: improve employee productivity with mobile apps on smartphones or tablets,
2) Collaboration: help employees work together using social media and
3) Consumerization: deliver measureable business outcomes with consumer applications. Forrester is a prominent global research and advisory firm.
During the past year Crawford has developed a series of innovative products that provide process and revenue improvements for its services, including mobile applications for smartphones and tablets that are designed to better serve its clients and their customers
Based in Atlanta, Ga., Crawford & Company (http://www.crawfordandcompany.com) is the world's largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with an expansive global network serving clients in more than 70 countries. The Crawford System of Claims Solutions® offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management, and legal settlement administration. The Company's shares are traded on the NYSE under the symbols CRDA and CRDB.