FlexPrint Inc. Flying Way Above to Provide Unusual Customer Experience10 Jan, 2013
Mesa, AZ - January 09, 2013 - Managed print has evolved dramatically over the last several of years. Converging practices and similar components have commoditized many features of a basic managed print solution, and leap-frogging technology ensures that competitive advantages are difficult to sustain. Virtually every MPS provider uses the same analogies, similar methodologies, and the overused promises of 20-30% cost savings. In many cases, the performance of any given MPS program is only marginally different from those of comparable competitors, and price has become the primary weapon for many.
FlexPrint Continues To Stand Out From the Clutter
FlexPrint continues to organically grow their business and their prices are competitive, but price alone doesn’t explain their success. While not a direct manufacturer or a massive supplier/distributor of hardware, supplies, and parts, and not a dealer with mastery over speeds and feeds, FlexPrint continues to master the art of taking care of their customers, and creating an unusual experience. Others continue to copy FlexPrint’s processes, performance, and even their vaunted reliability, but very few match FlexPrint’s support, engagement and the unusual customer experience they provide that drives both initial and repeat business.
The Inside Track to FlexPrint’s Unusual Customer Experience
FlexPrint continually examines the customers’ complete experience – from initial inquiry of a managed print solution and analysis to implementation, end-user satisfaction, program improvements and customer partnership reviews. With the customers’ entire experience in mind, FlexPrint develops teams and departments whose sole responsibility is to ensure that unique experience is continually applied. With the creation of dedicated Client Integration Teams, dedicated Customer Relationship Groups, and on-going executive sponsored business reviews, FlexPrint is able to keep a close pulse of its customers, and focus on the “Total Customer Experience”.
With these dedicated teams, layers of specialized professionals working together, FlexPrint is able to continually look for hidden opportunities to increase total value delivered, and that’s what makes raving fans. When other MPS providers define their value proposition, too many describe their advantages in terms of size and features, with minimal lip-service paid to customer experience. FlexPrint differentiates its offerings by designing an entire unique customer experience for superior overall value to its customers.
Innovating FlexPrint’s Unusual Customer Experience
New ideas are always flowing, and FlexPrint is poised to unveil some new tools, new technology, and set new trends - keeping themselves on the forefront of the managed print industry. “When a company takes care of its employees, they want to work hard and be creative,” said Frank Gaspari, CEO of FlexPrint. “When employees, from different disciplines of our business spend time together, thinking about how we can do it better for the customer, internal enthusiasm is created throughout our entire enterprise, which elevates the service we provide and unique things occur with the customer that doesn’t happen by accident.” Bottom line, motivated employees are crucial to FlexPrint’s core business.
The reward for going above and beyond in taking care of customers, and creating new ideas for serving them: In 2011, FlexPrint paid a full year of mortgages for five fantastic team players; in 2012, twenty fabulous employees that shared the same traits will have their car payments paid for a year; and in 2013, 60 employees will be UNIQUELY rewarded for providing and/or enhancing that “Unusual FlexPrint Experience”!
Having good people who come up with great ideas in serving the customer is what keeps FlexPrint at the forefront of the industry. FlexPrint success has always hinged on collecting, evaluating, and executing on these innovative ideas to bring these unusual concepts to fruition. While much of the industry is seeing a trend towards commoditization, FlexPrint is differentiating by enhancing the customer experience for superior overall value to customers.