IntelliChief Study: Paperless Customer Service – Customer Loyalty’s in the Multi-Departmental Details17 Jun, 2015
Tampa, FL (June 17, 2015)—IntelliChief, LLC, provider of enterprise-class document management and workflow solutions, announces the release of a study focusing on customer service activities touching every department within companies. Addressed aspects include customer acquisition versus retention cost, loyalty factors and multi-departmental strategy for automating information capture, management and workflow of customer service processes for a paperless environment. Reviewed are successful company staff-customer engagement endeavors, validating and updating each account’s documentation in tandem with their enterprise resource planning systems (ERP).
IntelliChief’s paperless process management solution provides a smooth transition from costly manual document management and workflow functions, enabling users to capture documentation in any format and upload into IntelliChief, index the contents and validate with data in their enterprise resource planning system (ERP), lifecycle-managing all related documentation, and facilitating an optimized workflow of mission-critical processes in areas including Accounting (purchase-to-pay and order-to-cash), Customer Service, Human Resources, Legal and other paper and process-intensive operations.
With all workflow documentation contained and organized within IntelliChief, anyone in their organization with permission-based access to the information can now retrieve it, and be included in active workflows, simply and conveniently from their computer or mobile device.
About IntelliChief, LLC
IntelliChief’s Paperless Process Management provides enterprise-class document management and workflow solutions for any IT platform. With decades of expertise in the market and seamless integration with leading ERP software providers, IntelliChief takes companies of all sizes paperless with a typical ROI of less than one year. Users can create, capture, manage, archive, retrieve and distribute mission-critical documents directly from their familiar ERP screens, automating and streamlining workflow processes throughout their organization.
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