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Level Platforms and DOCUWISE Extend Managed Print Capabilities for IT Service Providers

13 Mar, 2013

Ottawa, ON, Canada - March 13, 2013 – Level Platforms, a global leader in remote monitoring and management (RMM) software, today announced a technology integration with DOCUWISE, LLC that extends managed print and device discovery capabilities built-in to Managed Workplace to allow managed service providers (MSPs) to easily expand their managed print offering , differentiate their services and drive additional revenues.

With this integration, Managed Workplace is the first RMM platform that enables MSPs to manage the entire print management ecosystem – including devices and automated supply ordering – from within a single dashboard. In just a few simple clicks, Level Platforms Partners can integrate managed print features in Managed Workplace, including proactive printer monitoring, remote control, automated delivery of manufacturer firmware updates, management of local print servers and network management, with the DOCUWISE PESO™ (Print Environment System Organizer) managed print fulfillment engine. As a result, MSPs can deliver deep remote management and diagnostics of printer fleets while broadening their offering by automating supply ordering, printer maintenance and remediation via DOCUWISE turn-key white label fulfillment services.

“The document output environment is one of the most expensive aspects of day-to-day operations for small and medium sized businesses, meaning managing printers, copiers and consumables is a key opportunity for MSPs to expand their services offering for existing and new clients,” said Ron Harris, CEO, DOCUWISE. “DOCUWISE and Level Platforms are helping MSPs become the ‘managed print go-to-guys’ by providing their end-clients with comprehensive device monitoring and management and high-quality document output consumables.”

Managed Workplace’s single dashboard view provides MSPS with end-to-end insight into a client’s IT infrastructure, including  deep printer monitoring and management that automatically discovers network printers and imaging devices and provides monitors and alerts on device status, paper jams and consumables supply issues. Advanced printer management capabilities also include the ability to automatically recycle a printer, provide direct remote control to a printer web console behind the firewall and push firmware updates to printers across multiple organizations anywhere in the world with Level Platforms comprehensive IT automation features. Integrating printer asset and alert data collected by Managed Workplace with the DOCUWISE PESO portal, MSPs can deliver profitable auto supply fulfillment, cost per copy and total-cost-of-ownership programs.
“Managed print is a key opportunity for our Partners as they seek ways to deliver the most comprehensive IT services to their clients,” said Phil Weaver, Vice President of Business Development and Strategic Accounts, Level Platforms. “With this simple integration our Partners can easily provide incremental high margin managed print services to organizations with even a handful of printers.  Leveraging deep printer monitoring and management from Level Platforms with auto fulfillment for supplies and consumables from DOCUWISE, MSPs can add value to their current service offering, differentiating themselves from their competitors and creating substantial recurring revenue.”

More information for Partners
To learn more about the DOCUWISE -Level Platforms Managed Print Solution, Level Platforms should visit the Partner Portal for access to an Integration Guide, an On-the-Level video on MPS and special subscription offers from DOCUWISE.

About Level Platforms
Level Platforms provides Managed Workplace®, the remote monitoring and management software and services platform used by thousands of IT service providers around the world to deliver comprehensive IT support to small and midsized businesses. Level Platforms’ hybrid agentless technology, extensive management and automation features, deep integration into the IT ecosystem and fully integrated white label support services, allow IT services providers to remotely support all of the information technology products and services their end customers rely on from a single web-based dashboard. “See All. Manage All. Service All.” For more information, visit www.levelplatforms.com.

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