NPRN and NPSA Have Reciprocal Service Agreement to Significantly Expand Respective Service Delivery Capabilities27 Mar, 2012
United States/Canada - March 2012 - Effective immediately the National Print Repair Network (NPRN), currently providing world class printer service deliver across the United States, and the National Print Services Alliance (NPSA), currently delivering world class printer service across Canada have joined forces to create a North American printer service delivery network unrivaled in the industry. Members of these networks will enjoy seamless integration between these countries utilizing the National Dispatch Portal provided by BEI Services.
“This strategic partnership will provide participating members of these two organizations a big advantage when bidding MPS contracts for companies that have operations in both countries. Having a partner and knowing what your service costs will be when proposing an MPS package that crosses boarders is a real advantage to win some of these larger MPS deals” Says Frank Topinka, president of NPRN. “This is just another step towards the goals we have for the set for the NPRN organization, and there are a number of other partnerships in the horizon that will be announced later this year”
“We are excited to be able to offer a single point of contact to our clients for all their printing needs across Canada and the United States.” Says Kevin Hiebert, president of NPSA. “As the MPS marketplace continues to evolve, customer expectations are going up, and we want to continuously be one step ahead of their needs. This joint partnership fills a lot gaps for both parties and our members”
“BEI Services is thrilled to be part of these exciting times.” boasted Bud Karakey, VP of operations for BEI Services, Inc. “Adding our NPSA neighbors up north to NPRN service network is another step toward our vision of a full coverage centralized North American MPS call routing system. We enjoy working with Frank and the NPRN organization as they continue their growth.”
About NPRN: (http://www.nprn.net)
The NPRN members consists of more than 47 printer and copier dealers around the nation that have come to an agreement to assist each other in repairing imaging equipment for a fixed dollar amount and parts mark up. This agreement insures these companies can maintain their profitability for their national account customers. Due to the activity in Managed Print Services, it became necessary to create an alliance with companies across the nation for a fixed repair cost.
About NPSA: (http://www.npsacanada.com)
NPSA offerings include printer break-fix, large format installation, training and break-fix, and MPS service delivery. Since 2010, NPSA has provided installation, training and break-fix services across Canada for a large OEM.
About BEI Services: (http://www.beiservices.com)
BEI Services has been providing the world’s only source for unbiased imaging device performance benchmarking since 1993. Having developed a number of SaaS programs that include the most successful technician incentive program in the history of the industry, BEI stands alone as experts in service department benchmarking and managed incentive programs. Processing more that 1.1 million service calls every month, on millions of imaging devices worldwide, BEI can show you what “good” looks like and where you stand in relationship to that benchmark.