PrintFleet® is focused on Exceptional Customer Experience18 Sep, 2013
September 18, 2013 - Ontario, Canada – PrintFleet Inc., a global leader in managed print software and solutions, has announced the formation of the PrintFleet C.A.R.E. Group following a reorganization and expansion of its technical and operational customer support functions.
The group is structured to provide a broad range of after-sale support and advisory services to all of its customers, from the largest global enterprises to the independent reseller, from simple billing inquiries to direct engagement of core engineering resources.
“We are convinced that PrintFleet has always provided the best and most comprehensive support to customers in our industry,” says Chris McFarlane, CEO. “We are equally convinced that our customers’ expectations will only increase as the value of our Vision™, Enterprise™ and LINK™ solutions to their businesses continues to grow. We recognize that our success depends on satisfying those customers. Our intention is to do more than that – we intend to delight them.”
Underscoring the PrintFleet commitment to an exceptional customer experience the CARE Group will report directly to the CEO.
For more information on Vision™, Enterprise™ or LINK™: http://www.printlfeet.com
PrintFleet’s industry-leading family of print management solutions range from simple rapid assessment to advanced, managed services offering unparalleled agnostic data collection, data integrity and back-end support. Available in multiple languages, PrintFleet solutions empower OEMs, dealers and distributors in over 100 countries to sustain rich customer relationships through creating exceptional value for their clients.