ProCopy Office Solutions Recognized as Ricoh Circle of Excellence in Service for 201618 Nov, 2015
(Phoenix, Ariz.) - Nov. 18, 2015 – Ricoh has announced that all three of ProCopy Office Solutions locations (Phoenix, Tucson, and Prescott) have been recognized in the Ricoh Circle of Excellence Award Program for 2016. This award, according to Ricoh recognizes the “best of the best” inside what is considered one of the top dealer networks in the industry.
Winning the Circle of Excellence Award means ProCopy has exceeded the requirements of the program in the following areas: Service Engineer Skills, Use of Genuine Ricoh Parts & Supplies, Service Organization Structure, Effective Use of Ricoh Resources, Relevant Industry Certificates, Field & Help Desk Productivity & Efficiency, Business Planning & Process Improvement, and Customer Satisfaction Measurement.
A spokesman from Ricoh said “We wish to extend our appreciation for participating in the Circle of Excellence Program and thank you for ProCopy’s commitment to Service Excellence. This program is designed to recognize dealers who provide outstanding service and support in accordance with Ricoh’s high standards and guidelines”.
“Being selected to the Circle of Excellence by Ricoh is an incredible honor for us”, said ProCopy President Mike McGuirk. “Our goal has been to not only offer the best customer experience to our clients but to create the best environment and culture for our people which results in their performance exceeding client expectations”.
“Selection to this program shows that we are on the right track” added Tim Stevenson, founder and CEO of ProCopy. “We remain dedicated to delivering professional, reliable service and maximum performance for Ricoh’s award-winning solutions. We are excited to pass along the benefits of this program to our clients”.
ProCopy has recently received additional recognition by earning a spot for the 3rd year in a row on the INC 5000 list of fastest growing private Companies in America. In addition they were also named a Top 50 Elite Dealer from ENX Magazine for the 2nd straight year and is a 2 time winner of the Best Places to Work from the Phoenix Business Journal. ProCopy is a proud community partner of both Arizona State University Athletics and the Waste Management Phoenix Open. Through the ProCopy Foundation they have raised over $100,000 that help the communities of Arizona where we live and work including ASU Foundation-School of Business, Boys & Girls Club, Big Brothers/Big Sisters, The 100 Club and many other worthy causes.
ProCopy is a trusted document imaging products and solutions provider that helps reduce the complexity associated with technology selection. Headquartered in Tempe, Arizona with branch locations in Tucson and Prescott, the newly formed IT Services Group is the fastest growing part of the company. ProCopy’s mission is to provide the best customer experience and most comprehensive Written Guarantee Program in the industry including a 2.5 hour response time, free after hour support and a 1 year total money back guarantee, no questions asked. ProCopy ensures the total solution with a strong focus on helping an organization reduce cost & increase revenue.
For more information please go to http://www.procopyoffice.com