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Relevant CRM Releases Its Newest Integration: Capturing Net Promoter Survey Results into Microsoft Dynamics CRM

30 May, 2012

Raleigh, NC– June 2012 - Relevant CRM, a leader in customizable CRM solutions for the office equipment industry, has released a new integration with Microsoft Dynamics CRM. Net Promoter Score is a research tool used to gauge customer satisfaction and loyalty, and now this information can be inserted directly into Microsoft Dynamics CRM using our proven connector technology. Studies have shown that a company’s rate of growth is directly correlated with the probability of endorsement from customers. With Net Promoter survey results, companies can:

• provide a consistent method of business performance
• compare company scores by business unit or industry, sales rep or territory, branches or customer segments
• evaluate customer satisfaction variations and trends over a certain period of time
• use as a tool to motivate employees toward earning superior customer satisfaction.

This new Net Promoter Score integration with Microsoft Dynamics CRM is available now, and you can email us at sales@relevantcrm.com to discover how capturing Net Promoter survey results right into Microsoft Dynamics CRM can benefit your business. For more information on Net Promoter Score, read the Harvard Business Review article entitled “The One Number You Need to Grow” by Frederick Reichheld.

About Relevant CRM
Relevant CRM is a CRM Consulting and Implementation firm with over 15 years of experience working with customers to help them grow and increase the value of their software investment over time. Relevant CRM provides solutions for the office equipment industry that empowers your team to succeed. With integrations for Digital Gateway's e-automate and Digital Quote Manager (DQM) products with Microsoft Dynamics CRM or GoldMine, Relevant CRM’s goal is to deliver a flexible and comprehensive solution to your dealership. Their solutions can help your sales team work together to pro-actively manage their accounts by being on top of items such as lease renewals and excessive service calls.

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