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The Results are In! Canon, HP, Konica Minolta, Lexmark, Ricoh, and Xerox Named Winners in InfoTrends’ Industry Score Card Study

27 Jan, 2015

Weymouth, MA) January 20, 2015…InfoTrends names award winners from a web-based survey as part of a recently completed multi-client study, Industry Score Cards by Vertical Market. This study examined industry score card ranking of criteria and requirements by vertical and vendor’s capabilitiesin the office technology.

Winners were determined by using InfoTrends’ industry vertical market score card based on the following core customer criteria:

  • Paper intensive vertical markets: healthcare, financial services, retail, manufacturing, and education
  • Company size – Small (1-99), Medium (100-999), Large (1000+)
  • Decision maker’s role of IT, CFO, CEO, Owner, President
  • Sales, service capabilities and delivery, and ongoing support for seven areas:
    • Product
    • Solutions Software & Partner Integration
    • MPS Security Service & Support
    • Brand & Emotion
    • Sales Experience & Industry Knowledge
    • Price
    • Other Factors

Four overall categories were evaluated by 764 respondents. Winners for direct and indirect provider capabilities, winners for the highest score by vertical market, winners closest to the criteria of each vertical market, and overall vendor selected for all vertical markets.

A list of all winners include:

Highest Score Direct & Indirect Vendor Brands

  • Direct Provider - Canon
  • Indirect Provider - Konica Minolta

Highest Score by Vertical Market

  • Financial Services – Canon & Lexmark (Tied)
  • Healthcare – Xerox
  • Education – Konica Minolta
  • Manufacturing – Canon
  • Retail – Canon

Closest to the Criteria by Vertical Market

  • Financial Services – Ricoh
  • Healthcare – Konica Minolta
  • Education – Lexmark
  • Manufacturing – Ricoh
  • Retail – Xerox

Brand Most Chosen Overall

  • All Vertical Markets - Hewlett Packard

For more information about the Industry Score Cards by Vertical Market study, take a look at our online brochure, contact Scott Phinney at 781 616-2123, or email scott.phinney@infotrends.com.

About InfoTrends
InfoTrends is the leading worldwide market research and strategic consulting firm for the imaging, document solutions, production print, and digital media industries. We provide insights and advice to help clients understand market trends, identify opportunities, and grow their business. Additional information about InfoTrends is available on the Web at


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