SER Portal delivers billing solutions to Managed Technology Services providers25 May, 2016
Sydney, Australia, Thursday, May 2016 – Managed Service finance specialists, S.E. Rentals (SER) is the first to market with the SER Portal, allowing managed technology service providers to directly capture excess usage charges, excess service, and sundry sales from clients, via one easy gross payment.
The SER Portal’s ease of use, reduction in administration time, and increasing vendor’s recurring income is set to dramatically alter the relationship between vendor and financier.
“Managed Service providers regularly compromise their solution to customers,” states Steve Sykes, Owner and Managing Director of SER. “These compromises might include two or more bills each month or a lack of billing flexibility. Some find that their account is being managed on a makeshift spreadsheet by their finance partner. Such compromises lead to inefficiencies and lack of control and result in managed service providers operating at a significant disadvantage to those that qualify for a white label solution. These disadvantages disappear for clients using the SER Portal.”
SER acknowledges that the service provider must control the customer interface on any variable billing arrangement. Thus the SER Portal allows vendors to control all aspects of the billing cycle with their customer, and importantly, all on one vendor-branded bill.
“The importance of consistent brand message to customers is undisputable,” said Steve Sykes. We know that ‘control of process’ is essential to vendors to ensure their customer’s experience is world class. Acknowledging this has driven our desire to offer such a solution with our portal. We regard such control as a business necessity regardless of a clients’ turnover or volume.”
Importantly, vendors using the SER Portal are using their own company’s accounting system. They create their own invoice, save it as a pdf, then simply add the details to the SER Portal and upload the invoice.
The SER Portal makes accounting and administration work much easier for vendors as it also acts as a valuable CRM tool, providing vendors with client details, sales history, maturation dates, and key contacts.
About S.E. Rentals
For over 20 years, SER has helped traditional print and technology companies meet the challenges of the day, and grow their sales with leading edge industry finance solutions. Today, this means also providing vendors with the Finance as a Service flexibility, scalability, and agility for success in the emerging managed services areas. MPS, MNS, SAAS, HAAS, in fact, all things technology - all on one bill to your customer, with your branding and simple variations.
Established by Steve Sykes in 1993, our management team of five has almost 100 years of vendor finance experience with nearly 70 years of experience at SER. As experts in Managed Print or Facilities Management Plans SER helps vendors develop a usage based as a service offer to end users. SER knows the business technology space and has written over $1 billion in finance business over the last 2 decades.
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486 - 494 Pacific Highway
St Leonards, NSW 2065