Tech Anyware Acquires Remote Tech from Digital Gateway4 Oct, 2011
Provo, Utah — October 3, 2011 Digital Gateway, Inc. announced today that it has sold its field service management product, Remote Tech™, to Tech Anyware, LLC, a newly formed venture owned and operated by James R. Davis, III, the former President of Digital Gateway. Remote Tech is an add-on module that allows field service personnel to connect to Digital Gateway’s e-automate dealer management solution to gather valuable information, manage service activities and input data from the field using a laptop or smartphone device.
Davis left Digital Gateway, effective September 15, 2011, to start Tech Anyware, which will undertake ongoing development and distribution of the Remote Tech products to businesses who desire to connect their field personnel to Digital Gateway’s e-automate products. Davis plans to take Remote Tech to the next level of customer satisfaction by stepping up the development effort allocated to dealer needs. He also intends to address the benefits of native apps on the platforms most used by technicians in successful service organizations.
“In my many years as the Head of Development at Digital Gateway, I’ve seen Remote Tech grow from a fledgling concept to a prominent product used by thousands of field technicians on a daily basis to help them be more efficient and productive while out in the field” said Davis, President and CEO of Tech Anyware. “While I am saddened to leave Digital Gateway, I view this venture as a new opportunity for me to deliver a best-case scenario for the independent dealers in the office equipment industry. Tech Anyware will focus on the continued development of a best-in-breed technician product. We will take a more aggressive, proactive approach to improving the Remote Tech product and our success will be measured by the success of our dealers.”
“James has made significant contributions to Digital Gateway’s success over the years so he will be sorely missed” said Jim Phillips, President and CEO of Digital Gateway. “Ever since James got his MBA, I know it’s been his dream to start his own business. I understand having a dream so I support his. I cannot think of anyone better to ensure the successful future of Remote Tech than James and his new company. Remote Tech is in capable hands and we wish him well as he serves the dealer community.”
Tech Anyware will continue to provide a tight integration of Remote Tech to the e-automate dealer management solution and will provide enhancements, improvements and bug fixes to existing and future users of Remote Tech. Digital Gateway will continue to provide technical support and training for all Remote Tech users.
About Digital Gateway, Inc.
Since 1995, Digital Gateway, Inc. has assisted over 1,000 companies drive their business operations successfully with its innovative e-automate dealer management software. Dealerships are experiencing even more need to focus on managed print to secure their business. e-automate assists dealers to automate each step of securing and keeping pages under contract. e-automate gives the dealer visibility to the industry, connectivity to key integrations and seamless automation needed to secure the business and future of the dealer's customers. No other solution will better equip office equipment dealerships to successfully capitalize on Managed Print Services. Since its introduction to the office automation industry, e-automate has become the fastest growing business management system nationwide. Now with the introduction of e-automate as a Software Service offering, even more dealers can use this industry leading tool to manage their MPS business.
About Tech Anyware, LLC
Founded in 2011, Tech Anyware, LLC provides field service technician management software. Its flagship product, Remote Tech, is used by thousands of field technicians nationwide to gather data, manage service calls and input data remotely while in the field. Tech Anyware Founder and President James Davis has 25 years of experience in the software development industry, including 15 years as a programmer and software engineer. Prior to starting Tech Anyware, he served as the President of Digital Gateway, Inc., where he focused on building Digital Gateway’s entire suite of products for the Office Equipment industry. For more information, including purchase inquiries for Remote Tech licenses or Remote Tech enhancement requests, please contact Tech Anyware at firstname.lastname@example.org or call 801-709-2730.