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Sarah HendersonWest Point Products

Director of MPS Operations


Sarah Henderson is Director, MPS Operations, for West Point Products. In this role, she plans, develops, and manages the implementation of MPS programs and key infrastructure tools in multiple channels in North America through the Axess program.  Since joining West Point last year, she has helped launch the industry leading MPS TCO costing calculator and a national service dispatch center.  In addition, Henderson serves on the MPSA Board of Directors.
Henderson’s background includes more than six years in the imaging industry, with hands-on experience assisting dealers implementing MPS and marketing strategies. Prior to joining West Point Products, Henderson was Director, Strategic Marketing, for the Office Equipment Group at GreatAmerica Leasing Corporation.

 




Article
What is Your MPS Hidden Factory?   2 Feb, 2015
By: Sarah Henderson

Dealers do not have to be a black belt in Six Sigma processes to know that the Managed Print Services business model has resulted in new sales, service and administrative processes, product categories, software applications, and additional expenses.

Article
The Tipping Point for Service Managers: Maximizing & Improving Operations   4 May, 2014
By: Sarah Henderson

On my desk are my favorite collection of books that I often reread and reference as I work with dealers on strategies for Managed Print Services excellence.

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