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Sixty Years Serving the Document Imaging World: Des Plaines Office Equipment

1 Jul, 2015

It isn’t every technology solutions company that gets its own official “day” in the community where it is located, but that honor went to Des Plaines Office Equipment (DPOE), as the second-generation family business officially celebrated its 60th anniversary in style on June 11 with a gala celebration at their company headquarters in Elk Grove Village, Illinois.

Elk Grove Village Mayor Craig Johnson delivered an official proclamation, declaring June 11 “Des Plaines Office Equipment Day” in their community. Mayor Johnson was one of a number of officials – local, state and federal -who turned out to congratulate owners Chip and Vic Miceli and their team on this milestone.

The event was attended by local and state officials, Chamber of Commerce representatives and industry colleagues, all coming together to congratulate the business on its success in the ever-changing document management solutions marketplace.

Today, DPOE has three locations, 85 employees and outstanding growth owing in part to four acquisitions over the past decade in the Chicago area; that said, however, the company’s beginnings were the very definition of humble.

From the beginning

It all started, as they say, when Vince Miceli, the father of present DPOE owners Chip Miceli and his brother Victor, founded the company in 1955, operating from the family’s garage.  In its early stages, Des Plaines Office Equipment sold used desks and chairs. Think about it; back then a gallon of gas went for 23 cents, the average cost of a new home was just under $11,000, a car sold for about $1,900 and median annual wages were around $4,000!

It didn’t take long before growth prompted Vince Miceli to move the business to a small store on Walnut Street in Des Plaines, Illinois.  Over the years, Mr. Miceli expanded his office equipment line to include Olivetti calculators and Underwood typewriters.  By the time Chip and Victor took over the reins in the late 1980’s upon their father’s retirement, the office equipment industry had evolved dramatically.

“We went to a complete line of office equipment, including copiers, printers, fax machines and phone systems,” said Chip Miceli.   “And what followed really turned the tide.”

“What followed” was the age of digital document solutions.  DPOE now sells and leases a complete line of Sharp office equipment, Oki Data, HP, Kyocera and Toshiba.  It also maintains a department of service technicians to take swift care of repair, technological and/or connectivity issues.

Moreover, DPOE has carved out a niche in the document management/managed print services landscape by offering a service whereby the company assists in analyzing a business’ or organization’s document generation needs and then prescribes solutions that generally save between 10% and 15% of the client’s annual document generation costs.

And, there’s more. In addition to document management solutions, DPOE also provides Managed Network (IT) and archiving services. DPOE invested significantly in Managed Services, building its own Network Operations Center on site at their Elk Grove Village headquarters and having a team of technicians ready to help with IT issues, locally and beyond.

This wide range of service is made possible in large part by DPOE’s remarkable staff operating from the company’s three locations in the Chicago area, namely Elk Grove Village, Rockford and on West Wacker Drive in Chicago proper.  During the past decade, a number of staff members from four acquisitions (Synergistic Office Solution, ABM office Equipment, Kee Business Systems and Document Vision Technology) have joined the DPOE team, adding to its diversity and strength.

Over the years, DPOE has received numerous industry recognitions, including annual nods as a Sharp Hyakuman Kai winner and recipient of the Elite Dealer award from This Week in Imaging, a national trade publication.  And of course, this year as a winner of an imageSource Magazine’s Perfect Image Award, presented at the national 2015 ITEX Expo.

Looking ahead

“Our industry is constantly changing and our 60 years in it have taught us that we must always be on the cutting edge – to be ready for what comes next,” said Chip Miceli.  Although Chip travels extensively on behalf of the industry, the accomplishments of his brother, Vic, are equally noteworthy. Vic is an active force in the Small Business Advocacy Council and has recently traveled both to Governor Rauner’s office in Springfield, where he met with the Governor to advocate on behalf of small businesses, as well as to Washington D.C. to meet with federal legislators on the same topic. The Miceli brothers understand the role and importance of businesses in the economy, both in the Chicago area and nationally.

“Our business model may look quite different from what our dad started out with, but the basic principles he instilled in us remain true to this day…provide the best solution for the needs of each individual client,” according to Chip and Victor.  “We think dad would be pleased to see that 60 years later we remain true to his belief that a good idea, positive attitude and commitment to excellence can stand the test of time.  We look forward to the future and to continuing the work our father had the foresight to recognize as a model for success.”  For further information visit www.dpoe.com.

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