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Success Case Study: Focus on Print Audit

28 Aug, 2013


Good solutions to a client's business challenges are always of interest. Read how Print Audit helped a current client achieve outstanding results.
 

  • Solution:  Print Audit Premier
  • Company:  Dove Data Products

 

About Dove Data Products

Dove Data Products, a full service print solution provider and manufacturer of American-made toner cartridges, has been offering unsurpassed customer service and first-rate products for over two decades. Dove offers all makes and models of printers and MFPs as well as OEM and compatible toner cartridges. The company employs a nationwide fleet of service professionals to provide desktop service and support to its customers.

The Situation Before Premier

Prior to becoming a Premier member Dove’s MPS approach had become outdated. A person had to physically touch many of the devices in Dove’s Machines in Field multiple times a month in order to get page counts of non-networked equipment. Dove’s technicians were reactive in responding to service requests and the company frequently missed out on MFP deals by not being able to discover all of the devices current and potential customers had in their environment.

“We were limited to only managing locations where we had a physical presence because we couldn’t rely on the customers to get us the data we needed,” explained Greg Brisco, District Manager for Dove Data. “Either that or pay travel expenses just for an employee to record page counts, which isn’t always cost effective.”

Dove Data's Premier Approach

Dove Data joined Print Audit Premier in October of 2012. Premier is a new subscription service that gives office equipment dealers use of all Print Audit products at a low, fixed monthly price. Under Premier membership, Dove controls the pricing and usage of these tools. The print management capabilities available to Dove via Premier include rapid assessment, print workflow assessment, remote meter reading, supplies fulfillment, service alerting, cost recovery, rules-based printing, as well as secure print and pull-printing functions.  To summarize:

1 Lead With Assessments

2 Provide Flexible Billing Options

3 Offer True Managed Print Services

4 Deliver Praoctive Service & Support

For optimal results, Print Audit is helping Dove Data achieve all 3 of Premier's brand promises: 

Keep Current Customers – Win New Costumers – Make a Lot of Money

“The knowledge that we’ve gained from your team as a result of becoming a Premier member has put us in an upper echelon in our understanding of the industry and we have become more competitive as a result,” concludes Brisco.  “So far the functionalities of the Premier program have helped us win the business of 6 customers, which I estimate will equal an increase in revenue of about $3,700,000 per year for us.”

For the full case study on Dove Data and/or information on Print Audit please visit http://www.printaudit.com




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