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The Services We Manage

30 Nov, 2011

The continuing growth of MPS continues, but what about Managed Services? This is becoming the “trail to blaze” today and is a credible way to secure a recurring income stream when adding this growing initiative. But what type of specific services does it include? What are you expected to deliver?  What tools do I need to add-on? What training does my staff need?  What are the challenges to become successful in this space? How much profit can I make? How do I sell this? Will it help me retain my customer base? Is it costly to deliver?  What ares of MNS do I manage to be called an MSP?

Customers, particularly small and medium-sized businesses, like having a single-source provider to call when issues arise. Right now, the average SMB has to deal with 4.1 suppliers to maintain the 5 areas of technology they use daily! Your customers don’t want to call you to find out later that their printer issue wasn’t a “fix” but a network problem that needs addressing, or they want VoiP and VPN added and hope you provide it – so why aren’t you supplying the entire solution for addressing it all – a win-win for the customer and a growth business for you?

Managed Services or MNS (managed network services) is often backed with the support of many of your and your customers’ network administrators. The value of managed services is clear: They offload a lot of burden from the customer to the provider, because someone else more experienced is monitoring their business.

Research by various resources include a study commissioned by Cisco Systems, citing that the global managed services market will surely surpass $41.5 billion per year. More and more business customers want service providers to deploy and manage their network solutions to reduce costs and improve reliability. Significant opportunities exist for service providers developing and delivering managed services, especially in the areas of multi-service communications, data security, and so forth.

If you aren't yet selling managed services, you must consider looking into how they could benefit your company. Through imageSource Magazine, newsletters and the ITEX annual expo, among other events, you’ll find quality information specifically focused on answering your questions – by industry experts who have the roadmap on how to effectively navigate growing your business though the managed services market. You can “build, partner, or acquire, but find out what is best for your business model. 2012 is all about being the best in "services."

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