Log in

ISM Article

Award Winning Customer Service: Impact Networking

9 May, 2011 By: Editorial Staff imageSource

Award Winning Customer Service: Impact Networking

To begin with, Impact Networking, LLC is an integrated technology solutions
company that helps businesses CREATE, DISTRIBUTE and MANAGE DOCUMENTS. Impact
has distinct business units to handle Creative Services, Document Management,
Scanning & Conversion, Networking & Telecom and Digital Office Equipment.

After a complete Document Assessment, the Strategic Services Group integrates
services and products into a coordinated package of efficiency and cost savings

for customers.

Impact Networking was founded in 1999 as a Kyocera dealer in Chicago’s North
Suburb of Waukegan, Illinois. Early on, the partners realized that in order to
reach its financial goals in a highly competitive industry, the company needed
to differentiate itself by offering a wide range of integrated services to go
along with the digital office equipment sales and service.

Impact built a full continuum of business automation services by hiring
experts in these additional areas. This  has helped Impact grow to over 120
employees and maintain profitability through the turbulence of 2008–2010, as
evidenced by its inclusion in the esteemed Crain’s Chicago Business Fast Fifty
for the past 3 years. Impact has also been listed in the Inc. 5000 and CRN Fast
Growth 100.


In 2007, Impact expanded into Wisconsin (Madison and Milwaukee) and Indiana
(Indianapolis) in addition to its Illinois locations of Chicago and Darien. Also
opened in 2007 was a state-of-the-art distribution center and warehouse in Lake
Forest, Illinois. This facility houses its scanning and conversion operations.
In 2008, Impact acquired a full service web development firm to establish itself
in the website design and hosting business. The Creative Services Group, located
in Northfield, Illinois, now hosts and manages over 60 websites for customers.
This group has also designed and programmed a custom CRM system for the Impact
sales force.

The Document Management Group has achieved Docuware Diamond Club status for
the past 4 years. In addition, Impact is a provider of Objectif Lune’s Planet
Press Suite for variable data output and SmartSearch for automated station scan
filing. This group also supports the Impact business infrastructure with
document workflow management. Complementing this software business, the
Networking & Telecom group provides the hardware infrastructure & support to
customers that outsource their IT provisioning. Impact expanded its Digital
Office Equipment line to include Konica Minolta, Samsung & Avaya. Within 2 years
of selling Konica Minolta, Impact became its largest independent dealer in the
Midwest. Equipment sales have surged because of Impact’s reputation of
competitive pricing & excellent service & the OneCall Managed Print Service
initiative has helped it gain a foothold in the burgeoning fleet management


Crain’s Chicago Business, the National Association for Business Resources
and the Illinois Business Ledger have all named Impact to their top places to
work lists. The Impact partners have created a work environment that is both
competitive and rewarding. In doing so, employees are invigorated to perform and
contribute. As the company continues to be more and more successful, the
partners reinvest in the company to make it better. In 2011, each sales
consultant and service team member will be outfitted with an Apple iPad. The
Creative Services Group will launch new sales tools and apps, custom designed
for Impact and its iPad fleet.

Impact is sponsor of the Chicago Blackhawks, Chicago Bulls, Chicago Fire,
Chicago Wolves, Chicago Rush, Indianapolis Indians, Lake County Fielders and the
Milwaukee Bucks. This pushes Impact brand awareness to its top demographic

Throughout its 12 year history, Impact has prided itself in retaining both
customers and employees. Impact’s retention for new customers is envied in the
industry. This is due to its superior customer service and technical support for
all of its products. Employees are continually trained so they can be the best
at what they do. All Impact sales representatives are extensively trained on all
the products they sell. This enables them to do all the customer installs and
training while answering any troubleshooting questions. In the long run, this
knowledge enables a relationship with each customer that lasts for many years
beyond the first lease renewal date. This knowledge, combined with exceptional
service has enabled Impact to grow at an average rate of 30% per year since
1999. Impact has received multiple awards and recognition for industry
excellence, including two imageSource Perfect Image Awards within five years;
first for Dealer of the Year and most recently being awarded for Outstanding
Customer Service, presented at ITEX 2011. For further information visit


WebinarCase Studies and White PapersSand Exchange Blog

imageSource Magazine Quick Links
Upcoming Events
ITEX Expo & Conference
©2015 Questex, LLC. All rights reserved
Reproduction in whole or part is prohibited
Please send any technical comments or questions to our webmaster