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Best Implementation of Managed Services: Marco

7 Jun, 2011 By: Editorial Staff imageSource

Best Implementation of Managed Services: Marco

The recent recipient of the imageSource 2011 Perfect Image Award for Best Implementation of Managed Services, presented at ITEX 2011, Marco is a 100% employee owned dealership that helps organizations manage their information by applying network expertise to voice, data, video, and print solutions.

Marco specializes in data networking and security, converged voice applications, print and document management, audio/video for training and meeting rooms, digital signage, and video surveillance solutions. Marco serves customers throughout the Upper Midwest and nationally with 20 locations throughout Minnesota, Wisconsin, North Dakota, South Dakota, and Iowa, with the corporate office located in St. Cloud, Minnesota.

Managed Print Services Program
Marco believes that an effective managed Print Service program goes beyond replacing old devices with new equipment to increase efficiency and performance. It requires gaining complete control over the print environment to allow their customers to make better decisions for their specific operations.  That starts with right sizing their customers’ print environment to ensure clients have the right devices in the right places. Marco’s MPS program includes proactively servicing the machines, automatically replacing toner and providing a complete team of specialists, including IT professionals, to ensure customers have the experts they need to ensure their print environment remains at optimal performance.

Marco has been leading the industry with its use of new technology applications designed to more effectively manage, monitor and improve the efficiency and performance of its Managed Print Services Program for its customers.  Their MPS Program is both flexible and scalable to serve organizations of all sizes & industries.  They currently serve customers with as few as one device and as large as 1,000 devices and touch almost every industry.  The program has proved to be particularly beneficial in the education, healthcare and financial sectors; all known for their high print volumes.

Marco offers three tiered levels of printer management and support to give customers the flexibility to adjust plans as their needs change and to stay current with changing technology. Customers also have the option – and often choose - to integrate Marco’s MPS Program with Marco’s Managed IT Services Program to provide a complete solution that allows them to focus on their core business functions and strategic IT rather than daily IT operations.

“I see a significant convergence trend happening between Managed Print Services, Managed IT Services and advanced software applications driven by a client’s desire to conserve their business capital and significantly reduce monthly expenditures,” says Trevor Akervik, Director of Managed Services at Marco.  “I feel fortunate that Marco is positioned to handle all these critical needs and provide our clients with detailed information about each of these areas on a recurring basis.”

Getting Started
Marco begins every Managed Print Services relationship with an assessment of the customer’s print environment and the determination of the organization’s total cost of ownership. By understanding output costs and needs, they can not only right size a print solution but also help the organization track the return on investment over time. Marco’s Recurring Business Review reporting monitors key metrics of ROI and highlights opportunities every six months to improve it.

Targeting MPS ROI   to customers by:

  • Decreasing printing costs by 10% to 30% on average and up to 50% in some cases

  • Reducing staff time spent ordering products

  • Freeing up needed office space by consolidating products

  • Increasing efficiencies and workflow through added features and benefits

  • Increasing productivity and user satisfaction

  • Facilitating planning for future expansion and technology

Sampling of customers includes:

  • A national bank with 25 branch locations and five business offices throughout the United States reduced downtime of its print and copy devices by 30%.

  • A national optical lab & retailer with 600 stores in 44 states reduced its toner costs by $400 a month at one of its labs alone.

  • A school district with one IT professional overseeing 400 workstations went from reactively ordering print supplies from eight different vendors to having about 90% of its toner ordered automatically before it is empty.  This has delivered a significant time savings for the IT staff member & allowed him to focus on strategic IT initiatives.

  • A county lowered its total printing costs by 48% by upgrading equipment, streamlining its supply ordering and packaging its print equipment with service.

Marco has seen firsthand how the integration of Managed Print Services not only saves organizations money across industries, but also changes the way they do business – for the better. Akervik sums it up by saying, “Being a recipient of imageSource’s 2011 Perfect Image Award for Best Implementation of Managed Services only validates what we at Marco have always strived for; that of providing outstanding managed services to our customers, amid all the valuable programs, products and services that we offer.” 

For further information on Marco, managed services, network expertise on voice, data, video, and print solutions, visit www.marconet.com

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