Digital Gateway: Big Plans for 2006 Following a Record Year10 Jan, 2006 By: Editorial Staff imageSource
Digital Gateway: Big Plans for 2006 Following a Record Year
2005, a total of 137 new companies joined the ranks of more than 500 dealers
using e-automate business management software, which helps manage everything
from accounting to service dispatch.
This is a record for Digital Gateway, a company that began in 1995 with a group
of system integrators in CEO Jim Phillips’ basement. Now more than a decade
later and over $10 Million invested, e-automate has become the fastest growing
dealer management software in the office equipment industry.
This was also a record breaking year in terms of additional modules released to
enhance the abilities of e-automate. In April, the company released Digital
Taskforce, a business intelligence tool that monitors e-automate and alerts
users when mission critical events happen in the system.
“Dealers are running smarter and faster because they’re using Digital Taskforce
to do things they used to have to do manually,” said James Davis, president of
Digital Gateway, who oversees product development. “We’re constantly adding more
automated ways to monitor processes, track customer behaviors, alert users when
something important happens in the system and generate more informative reports
to help our dealers increase their business velocity.”
In June, Digital MRI was released. This data mining module for e-automate scans
the system to diagnose the general health of the organization and how well users
are operating the software. It looks for red flags and generates reports based
on the information it gathers.
“The dealers who are using Digital MRI love it because it points out how they
can save money and improve their operations,” said Daron Jones, Digital
Gateway’s VP of business improvement services.
In September, Digital Gateway released Remote Tech, an integrated module
allowing service technicians to use their laptop computers to synchronize with
e-automate while out in the field on service calls. Service techs can update
calls, view equipment histories and parts availability, close calls, receive new
calls and get directions.
Digital Gateway also has a module called Digital Barcode. This module gives
dealers the ability to easily create barcode labels and use handheld PDA devices
to scan inventory. Dealers use this tool to aid them in purchasing, taking
physical inventory and managing multiple warehouses.
“Before Digital Barcode, I would spend weeks trying to come up with an accurate
parts and supply inventory unsuccessfully,” said Mike Murray, CEO of Business
Works of Hawaii and an e-automate user. “Now one person can accurately complete
my parts inventory in one day.”
The core e-automate system also received a major upgrade in December—version
6.0. This release added over 45 new and improved features to the product,
including toner tracking, support for multiple time-zones, a new inventory
logistics console, automated credit card processing, contract enhancements,
improved meter readings, and more.
Plans are underway for one minor and one major update of the e-automate core
product this year. New and improved modules are also being developed.
“Our vision is to reflect the needs of our users in the finest all-in-one
business software with the lowest cost of ownership,” Phillips said. “The market
continues to evolve and we’re committed to e-automating our independent dealers
well into the future.”
Company: Digital Gateway
CEO: Jim Phillips
Products & Services: e-automate, e-info, Remote Tech, Digital Taskforce, Digital
Barcode, Digital MRI
Markets Served: U.S. & Canada
Phone: 1.866.DGATEWAY (342-8392)