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DocuWare - Corporation anyTime, anyWare

12 Sep, 2007 By: Editorial Staff imageSource

DocuWare - Corporation anyTime, anyWare

In this day and age, more and more companies, regardless of size or industry,
are realizing the need for an Integrated Document Management (IDM) solution to
improve their business processes. Their reasons are clear: by improving their
business process, or document “information” handling, companies are able to
improve customer  service, make better business decisions, be more competitive,
grow without adding additional personnel, increase their bottom line, and much

The core concept behind DocuWare is to provide the ability to capture,
organize and manage all business documents, regardless of source or format, out
of the box – for example paper records, letters, faxes, drawings, PC and other
electronic files including e-mail. Having all document types in one central
document pool, meaning an electronic file cabinet, makes automating business
processes extremely simple. Furthermore, branches, subsidiaries, even remote
employees located at home or on the road - whether around the corner or overseas
– can also have access to current information as if working at HQ.  With one
search, authorized users can instantly access all documents.

DocuWare sells its suite of IDM software products only through resellers.
From the moment the first line of code is written, it is understood that the
product will be sold through the channel; therefore, the underlying philosophy
is the product must be simple to use, simple to install and most importantly,
simple to maintain.

The Solution

 “The goal of DocuWare is to provide the mid-size market with an IDM
solution that offers Enterprise Content Management (ECM) functionality that is
still sold and supported through the channel,” states Greg Schloemer, President
of DocuWare Corporation.

“Our DocuWare 5.1, the latest version of DocuWare based on.Net technology,
accomplishes this goal and positions that product for the future. This
positioning and the dependence on the reseller is unique in the industry and
demonstrative of DocuWare's belief that the independent reseller is the key to
making document management a main-stream application.”

DocuWare's go-to-market strategy is built strictly on making the independent
reseller successful. They supply a proven business model, a structured selling
process supported by hundreds of tools, with a heavy emphasis on training
including annual recertification.  All supported by DocuWare regional sales
directors for on-site sales support of the reseller's sales staff to ensure
their success. 

“Looking towards the near future, I see that the MFP channel is in a very
strong position to sell solutions - their machines are in every company,” says
Schloemer.  “They've already earned the customer's trust, positioning them to be
the on-ramp for corporate intelligence.”

As the need for document security continues to grow, the company provides
ease of mind to firms large and small by ensuring that all access is secure,
controlled, and logged. No matter which document type and format, even the
highest levels of security can be reached. Documents can be stored directly out
of Microsoft applications for tamper-proof archiving.

Centralized 24-7

Using the Internet, the central document pool is available around the clock
to any authorized user, no matter where they are located in the world.  A wide
range of customizable DocuWare add-on modules equip the company for, among other
things, automatic indexing, COLD applications and enhanced workflow features. 
Other software applications are easily integrated with a set of standard tools. 
Numerous interfaces exist for ERP systems (including a certified SAP interface)
and Groupware (Exchange or Lotus Notes/Domino). DocuWare incorporates all
components needed for powerful ECM and all solutions are known for their easy
installation, administration and operation, as well as an exceptionally low
Total Cost of Ownership (TCO). Software is available in 13 languages, supporting
all forms of electronic signatures.

Enhanced with workflow functionalities, Web Content Management, and universal
integration functions, DocuWare provides powerful ECM functionality for enabling
expansion throughout an organization.

Founded in 1988, the company has  more than 6,000 installations  and over
100,000  users in 50 countries, and offers  a scalable solution that can expand
enterprise-wide. Over 400 Authorized DocuWare Partners make up a worldwide
independent reseller network, employing 1000 plus experts.

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