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GE Capital Solutions: Helping Dealers Succeed through Integrated Technology

28 Mar, 2006 By: Tony Van de Riet & Jeff Grace imageSource

GE Capital Solutions: Helping Dealers Succeed through Integrated Technology

Over the years, GE Capital
Solutions has made substantial investments in technology to help office imaging
dealers grow. These investments have yielded best-in-industry leasing tools to
help those in the industry more effectively manage their customer base and
better service customers.

Utilizing direct input from dealers, GE has developed a suite of online tools
designed to integrate into dealerships with a focus on sales base management.

Driving Top-Line Growth

-- Are your sales reps working the right customer opportunities at the right

-- How effective are they with their initial customer calls?

-- When sales reps leave your company, does their territory information go
with them?

If you are struggling to answer any of these questions or are simply
dissatisfied with your responses, GE has a new online Sales Opportunities Tool
that provides sales teams with preliminary guidance on pre-qualified prospects,
recommended proposal amounts, end of term data, personalized sales IDs, and
customized search capabilities to help sales reps quickly identify and
prioritize opportunities.

Furthermore, this application integrates other Web tools, such as equipment
lists and upgrade quotes, allowing sales reps to quickly convert leads into
customer proposals.

For your customers on cost per copy contracts, GE offers a CPC Sales Lead Tool
that leverages customer meter usage information to help sales reps quickly
identify opportunities to add or upgrade equipment contracts. This sales tool
eliminates the guesswork of finding new selling opportunities and the detailed
usage data helps salespeople create a consultative selling approach.

Improving Back-Office Productivity

GE also offers online administrative tools that help dealers reduce costs and
optimize cash flow without sacrificing customer service.

CPC Administration Tools: These cost per copy billing management tools are
designed to manage and submit meter data, correct meter errors, validate and
edit overage billing charges before they invoice, track customer service payment
delinquency, and keep account information up to date. In the end, your
dealership will have greater customer satisfaction, better control of cash flow
and a more productive staff.

End of Term Asset Management Tools:

GE recognizes that disposing of off-lease assets and transitioning customers to
a new contract can sometimes be a potential challenge for you and your

GE Capital Solutions’ new suite of asset management tools allows sales reps and
lease administrators to execute, save and retrieve quotes online. With this
tool, warehouse managers can access shipping return instructions, create packing
slips online and track the status of returned assets.

GE Capital Solutions Web tools are designed with your sales and administrative
processes in mind. Most leasing companies can offer "reports," but we go further
to provide you with "tools" that make your processes flow more smoothly,
allowing you to offer your customers better service and retain them well into
the future.

These views expressed herein are those of the authors and not GE Capital
Solutions. This article is not intended to provide any legal, tax or accounting



Established 1991
Products & Services Office equipment financing products and services
Markets U.S. & Canada
Phone 660-269-1012; 660-269-1066
Website http://www.ge.com/capitalsolutions
Email tony.vanderiet@ge.com; jeffery.grace@ge.com

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