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La Crosse Management Systems: Maximum ROI for Office Equipment Dealers

29 Aug, 2005 By: Nick Lechnir imageSource

La Crosse Management Systems: Maximum ROI for Office Equipment Dealers

From its humble beginnings in
1980 as a Data General value added reseller at the advent of the
microcomputer/server era through today, La Crosse Management Systems has always
been on the cutting edge of technology with its software solutions, while taking
care not to sacrifice its industry leading customer service, training and

Owned and operated by John Brostrom and Tom Smith, La Crosse Management Systems
has been in step with the workflow and operations of the office equipment
dealership industry the entire way.

With over 25 years of experience and dedication in the development of automation
software, La Crosse has earned a reputable name in the business, and is
recognized as one of the leaders in automated business management software

The core product of La Crosse Managements Systems is La Crosse Nextgen, a
complete business management solution for office equipment dealerships. With
such features as multiple meter billing per serialized machine, fuel
surcharge/contract freight, integrated e-commerce functionality, service call
mapping, machine performance reporting, and variable fill billing, Nextgen has
become one of the top choices for dealership automation software.

Nextgen is a completely Windows-based application suite built from the ground
up, and uses Microsoft SQL Server and ODBC as the database engine. It employs
the latest business modeling tools and database technology to ensure top notch
efficiency and security.

In addition to the line of standard packages and features, including accounting,
collections, contract management, financial statement reporting, inventory
management, order entry, purchase orders, service dispatch, and telesales,
Nextgen also has integrated solutions for copier manufacturers Canon and Lanier,
as well as financial services applications for Wells Fargo and U.S. Bancorp.

“La Crosse Management Systems is unique in the industry due in part to the
diversity of our client base and product offerings,” said John Brostrom,
co-owner of LMS. “Even though our core client base and product focus is the
office equipment industry, we have clients as diverse as The Florida Bar
Association and Excel Cargo in the UK. This adds a much more robust set of
features on the accounting and operations side of our La Crosse Nextgen
application suite.”

The Raptor suite of products fosters a seamless integration of system resources
with the activities of field personnel. Sales Raptor and Tech Raptor integrate
common daily sales and service technician activities in order to generate a
single point of entry via the Web, which eliminates repetition of primary daily
operations. This includes, but is not limited to, field service tickets, sales
quotes, prospect activity, AR history, sales history, sales rep and technician
activity, invoice printing, and meter readings.

La Crosse Management Systems employs proven accounting and IT professionals that
visit each and every site to personally install the application suite and
thoroughly train personnel.

“We take it as our responsibility to make certain your implementation is
successful and complete,” Brostrom said.

From a carefully planned and orchestrated data conversion to orientation
training, going live, and following up at the end of the first month, LMS
implementation and training staff ensures the complete success and comfort level
of its customers every step of the way.

Always with an eye on the future, La Crosse Management Systems is breaching new
vertical markets and expanding to new territories as it brings its products to
office equipment dealerships and other companies, whether they are inside or
outside of the continental U.S.

“Employing a development tool that allows for multi-lingual support as well as
multi-currency capabilities for Nextgen ensures that our product suite knows no
boundaries,” said Tom Smith, co-owner of LMS.

“With greater visibility from office equipment manufacturers and a greater
marketing presence,” said Brostrom, “we are quickly strengthening our share of
core vertical market, and will continue to grow stronger.”

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