Missing Link From ECM to CEVA13 Nov, 2008 By: David Kenney imageSource
Missing Link From ECM to CEVA
The explosion of content in all its various forms and formats, including
Web, paper, wireless and other digital assets, has pushed the effective
management of corporate content to new heights on the business agenda. This has
created many business challenges across industries.
overcome some of these challenges, many companies have invested heavily in ECM
solutions which are perfect for handling content, documents and completed forms
inside the four walls of a corporation.
However, overcoming these challenges outside their walls is another story,
one that stretches far past simple document management and routing features
commonplace in traditional ECM vendor solutions. The Gartner quote points out
that CEVAs start where the event or transaction begins – with the gathering of
data and the collaboration of related parties in the value chain of any business
across any industry.
Creating and delivering forms has traditionally been costly and
labor-intensive. Many critical business processes involve capturing data from
customers, employees, and partners, using paper or electronic forms. In the
past, these processes were generally conducted manually, causing duplication of
effort, delays, and increased costs. In any case, forms-based business
processes are usually managed completely independently and thus are disconnected
from the ECM environment.
The Missing Link: From CEVA to ECM
There are good companies to assist dealers in these forms-based business
processes, including Efficient Forms, who claims to be “the missing link from
CEVA to ECM,” offering rapid deployment of content enabled vertical
applications to a variety of industries, including manufacturing, financial
services, insurance, healthcare and government.
While ECM solutions focus on capturing, storing, preserving, delivering and
overall management of data and related documents; Efficient Forms focuses on
the event or transaction origination which incorporates the unique interaction
of data gathering with the necessary collaboration required among involved
parties to complete the transaction in good order.
And, instead of programmers creating the CEVA for a specific industry, market,
or individual company problem, a market-knowledgeable business analyst can
quickly create and deploy robust industry-changing solutions that automate not
only the data gathering for forms completion but also all required
collaborations between participants in complex transactions including consumers,
sales reps, and compliance managers.
The company’s Transaction Origination Platform (TOP) intelligently gathers
information, originates transaction requests, and delivers the resulting
information to the intended destination in a completed PDF form and/or feeds XML
data directly to a legacy ECM or other back-end solution. The power of creating
and maintaining the platform is in the hands of the business analyst rather than
software engineers, and the horizontal design of TOP originates and tracks
transactions or events in virtually any vertical.
A Repeatable Solution What the dealer community needs to be successful in
transaction processing is an easy-to-use, dynamic front-end-to-business-process
automation that allows organizations to quickly integrate data with existing IT
systems. Organizations can improve productivity, reduce operational costs and
cut development time while extending business processes to customers, even via
the Web. Overall a good solutions will:
- Make it easy for customers to do business with them
- Accelerate business transactions
- Increase revenue
- Minimize professional services
- Drive down operational costs
- Integrate data with existing systems
- Improve employee efficiency
- Cut development time and rapidly develop forms applications
- Improve data accuracy
Through the synergy of a good provider and ECM solution, organizations can
simplify the tasks of end-users, increase productivity, and minimize data entry
errors. By reducing the amount of time it takes users to complete a form and
minimizing manual data re-entry requirements, organizations can reduce errors,
and obtain significant cost savings as well as achieve productivity gains and
more importantly revenue gains.
David Kenney is the Chief Executive Officer at Efficient Forms, LLC. he
can be contacted at
email@example.com or 303-785-8600