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Optimizing Management Decisions OMD Delivers a Total Package

11 Dec, 2006 By: Alicia Ellis imageSource

Optimizing Management Decisions OMD Delivers a Total Package

For nearly 25 years, OMD Corporation has been developing and implementing
software solutions to streamline business operations, enhance profitability and
ensure the longevity of today‘s solutions-rich copier dealer. The only software
"made by copier dealers for copier dealers," OMD’s original software stemmed
from the growing needs of Modern Business Systems (now IKON) in 1979. Complete
with inventory tracking, accounting, reporting, financial management, service
and sales force management tools, OMD became a separate entity in 1984.

As the industry grew, so did OMD; expanding its offerings and creating
alliances with other software manufacturers and OEMs that would expand their
capabilities and provide dealerships with a total Enterprise Resource Planning (ERP)
solution. Over the years, OMD has added modules to its software enabling
dealerships to scan bar codes; print, e-mail and fax remotely; print electronic
forms and seamlessly track customers / supply replenishment.

According to Jim Anderson, OMD’s Director of Sales & Marketing, OMD is on the
forefront of dealership technology. "Through our user meetings, customer panel,
and executive experience, we "listen" to what dealerships are looking for when
it comes to succeeding in business and we’ve developed solutions to address each
need and improve the workflow for both the dealer and their customers."

Utilizing Technology to Improve Efficiencies

Over the past year, OMD has kicked it into high gear and introduced offerings
to dealers with new approaches to management notification, document flow and
ease of use. For sales and service departments, OMD new "Sales-On-The-Go" and
"Service-On-The-Go" products offer wireless tools while on the road. "The mobile
office has become a reality," said Anderson. "Today’s service and sales
departments can more effectively and efficiently conduct business through the
use of wireless connectivity solutions."

"Sales On The Go" allows users to link to their company’s OMD software via a
PDA, Smart Phone, or other portable communications device to access calendar and
e-mail functions while referencing real-time data and sales histories about
their clients. "Service On The Go" allows technicians to increase productivity,
check service histories, enter meter reads and dispatch and close service calls
using a wireless PDA, PDA/phone, laptop or tablet PC. "It’s a mobile office with
attitude," said Anderson who is particularly excited about a new version for the
service manager that will allow online remote scheduling. Pricing options are
customizable; allowing or limiting price changes based on the particular rep.

]Expanding on its Document Management solution, OMD energized by PowerFlow
enables customers to scan non-system documents including signed contracts,
correspondence and delivery records into OMD Vision software making them
immediately accessible. "A new Vision Xcelerated Relational Database is being
rolled out for several platforms including Microsoft SQL Server and Linux. This
allow users to easily extract information and expand / enhance the user
experience," said Anderson.

Foremost to OMD’s lineup was the introduction of NetVision this past
September. Through an alliance with FMAudit, OMD’s NetVision software allows
dealerships to implement automatic meter collection via the internet.  NetVision
also allows dealers to view equipment inventory and service histories while
monitoring service and parts for a client. "OMD’s solutions allow a completely
automated system complete with checks and balances so that the right hand always
knows what the left hand is doing," said Anderson. "There comes a point where a
dealership will hit an administrative wall with separate software programs and
an investment in OMD is an investment in the future."

According to Anderson, a dealership around $1 million in revenues can pay as
little as $17 a day on a 36 month lease utilizing OMD’s QuickStart program for
small to mid-sized dealerships. "By the time a dealership hits $3 million in
revenue, they really need to structure to be competitive or things like contract
renewals will fall through the cracks," said Anderson. "OMD software offers a
system of check and balances through suspect and exception reports that police
data and assure proper input."

"There are two factors that make a successful dealership," Anderson
continued. "The first is a good plan; the second is a good infrastructure. An
investment in OMD allows users to position themselves as leaders to enhance
profitability and ensure industry longevity."

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