The World of DocuWare4 Apr, 2011 By: Editorial Staff imageSource
The World of DocuWare
With parts of the country starting to see signs of an
economic recovery, which is encouraging, there are still many more areas still
“cautiously optimistic.” Moving forward in these still uncertain times has more
and more companies, regardless of size or industry, utilizing an Integrated
Document Management (IDM) solution to improve their business processes. Their
reasons are clear: by improving their document “information” handling, they are
able to improve customer service - making them more competitive while enabling
them to be more productive overall. Additionally, optimal handling of
information will increase their cash flow and reduce costs - positively
affecting their bottom line.
Office equipment dealers are always searching for ways to
optimize processes. One popular approach is Managed Print Services (MPS). MPS is
playing a much greater role in how office equipment dealers are approaching
their customers. There is a great deal of synergy between MPS and DocuWare’s
document management solutions, as the data collected during the MPS assessment
is used for both solutions. This data is extremely important to the next step
(after print optimization) which is business process improvement, or workflow.
DocuWare promotes a “measure-once-sell-twice” approach.
“The goal of DocuWare is to provide an IDM solution that
offers Enterprise Content Management (ECM) functionality that is still sold and
supported through the channel,” states Greg Schloemer, President of DocuWare
Corporation. “DocuWare 5.1c, the latest version of DocuWare based on .Net
technology, accomplishes this goal and positions the product for the future.
This positioning and the dependence on the reseller is unique in the industry
and demonstrative of DocuWare’s belief that the independent reseller is the key
to making document management a mainstream application. Our resellers further
confirm our belief as our annual reseller conference (DocuWorld 2011) scheduled
for early April, far surpasses registrations from previous years.”
Adds Schloemer, “Looking ccc towards the near future I see
that the MFP channel is in a very strong position to sell solutions since their
machines are in every company. They’ve already earned the customer’s trust,
positioning them to be the onramp for corporate intelligence. Couple this with
the fact that the MFP channel is embracing Managed Print Services (MPS), and you
have the perfect opportunity to maximize your professional services profit
potential with document management.”
A Robust Solution
DocuWare is a robust integrated document management solution that sells its
products only through a worldwide network of certified resellers, never direct.
Founded in 1988, DocuWare has more than 7,500 installations and over one hundred
thousand users in 72 countries. The product suite is available in 15 languages,
is DIN EN ISO 9001:2008 certified, FDA compliant, and supports all forms of
electronic signatures. DocuWare is a Microsoft Gold Independent Software
Partner, and have recently won a Business Solutions Best Channel Vendor award
for 2011 in the category of ECM Software.
What makes DocuWare unique?
It is their go-to-market strategy. DocuWare has developed a
proven business model that includes teaching how to build a professional
services team which will allow the reseller to control their customer’s
relationship. This means there is no need to bring in additional support from a
supplier or from a third-party vendor. The reseller adds the value, maximizing
his profits and maintaining 100% of his customers’ relationship.
Also provided is a structured selling process supported by
hundreds of tools with a heavy emphasis on training. Resellers are assisted by
DocuWare regional sales directors for onsite support of the reseller’s sales
staff, ensuring their success by helping them maximize margins & establish
recurring revenue. The entire program was developed based on best practices
taken from top producing DocuWare resellers with the sole intent of making the
independent reseller successful.
DocuWare’s core, out of the box, concept is to capture,
organize and manage business documents regardless of the format or source. These
documents can include, for example, paper records, letters, faxes, drawings, PC
and other electronic files including e-mail. Having different document types in
one central document pool makes automating business processes extremely simple.
Sharing documents becomes quick and effortless.
Branches, subsidiaries, even remote employees can have
access to current information as if working at HQ via a Web browser and with an
iPhone Mobile App, so information is accessible whenever it’s needed. With one
search, authorized users can instantly access all of the documents relating to
any business transaction.
Enhanced with workflow functionalities, Web Content Management, and universal
integration functions like Smart Connect, DocuWare provides powerful ECM
functionality for enabling expansion throughout an organization. Using the
Internet, the central document pool is available around the clock to authorized
users. A wide range of customizable DocuWare add-on modules equip DocuWare for,
among other things, automatic indexing, COLD applications, and enhanced workflow
Other software applications are easily integrated with a
set of standard tools. Numerous interfaces exist for ERP systems (including a
certified SAP interface) and Groupware (like Exchange or Lotus Notes/Domino).
DocuWare solutions are known for their easy installation, administration and
operation, as well as an exceptionally low Total Cost of Ownership (TCO).
DocuWare AG is based in Germering, Germany. The company’s
US subsidiary, DocuWare Corporation, is located in Newburgh, New York, and is
responsible for all activities in North, Central and South America. Other
subsidiaries include DocuWare Ltd. (United Kingdom), DocuWare España (Spain) and
DocuWare SrL (France). For further information visit