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Understanding the Future of MPS

1 Oct, 2010 By: Infotrends Infotrends

Understanding the Future of MPS

There is no question that Managed Print Services (MPS) is the hot topic in the office equipment market today. With double digit growth expected through 2013, there is still a huge revenue opportunity for office equipment dealers. Nevertheless, the concept of managed print services (MPS) is changing. The technology that enables MPS engagements is evolving, business models are shifting, and clients’ needs are becoming more targeted and sophisticated. Savvy service providers will not only take advantage of the opportunities offered today, but will also be thinking beyond MPS to the next big thing—positioning their business for growth and success.

Moving Beyond Managed Print Services
Many organizations asked us this year what we see beyond managed print. At InfoTrends, we see a transformation and convergence happening in the market. Managed Print Services, Managed Services, and Outsourcing are coming together from various industry specific areas and are beginning to unite into an all-encompassing service provider. For instance, we are seeing organizations from the IT Managed Service side moving into the Managed Print Services space.

At the same time, we see Managed Print providers moving into Managed IT Services. We also see some Managed Print vendors offering services in the print production space as well as providing solutions around document workflow and outsourcing. Interestingly, not only are we seeing providers expanding into these adjacent business areas because it helps to further increase their footprint, but we are also seeing that customers are asking their providers for additional services because of their trust, efficiencies, and technical expertise.

Over time, InfoTrends, the worldwide market research and consulting firm, believes a new managed service provider will emerge. The managed service provider of the future will be a managed services solutions provider (MSSP) that delivers multiple managed solutions. This theory is supported by InfoTrends’ most recent forecast data, which identifies solutions and services as the biggest opportunity for growth.

Although solutions and services accounted for only about 25% of the total market in 2008, this share is expected to reach nearly 40% by 2013. Solutions and services typically help streamline business processes and often involve less tangible factors, like time management. Organizations are becoming increasingly aware of the non-tangible costs of doing business, so it is no surprise that solutions and services will account for an ever-growing share of the MPS market in the future. Beyond our current forecast period, InfoTrends believes that solutions and services will overtake supplies as the largest portion of the MPS market. As such, this is where the greatest growth potential exists. The key to becoming a MSSP is to expand the services footprint within the customers’ environments, thus becoming a total solutions and services provider that can resolve customer pain points.

As a  highly respected and leading worldwide market research and strategic consulting firm for the digital imaging and document solutions industry,  InfoTrends continues to provide research, analysis, forecasts, and advice to help their clients understand changing market trends, identify opportunities, and develop strategies to grow their businesses. For addressing Managed Print Services, InfoTrends has a wealth of information in the form of forecasts, research reports, and multi-client studies.

Learning about the various segments, solutions and services across a wide range of markets is critical today.  For example, InfoTrends’ forecast overviews are available on: 

U.S. Managed Print Services Forecast: 2008-2013
InfoTrends provides an in-depth analysis on a U.S. Managed Print Services forecast between 2008 and 2013. It covers InfoTrends’ segments of MPS including Supplies, Print Management, and Advanced Services, as well as InfoTrends’ MPS product categories of Hardware, Supplies, Solutions, and Services.

Professional & Managed Print Services: The Final Differentiator for the Office Equipment Market
This document provides an in-depth overview of the MPS market in the United States. It includes a survey of end-user respondents as well as dealer channels. It also includes summaries of in-depth interviews that were conducted separately with some of these respondents. A market forecast is also included.

European Professional & Managed Print Services: The U.K., Germany, and France
This document provides an in-depth overview of the MPS market in three Western European countries (the U.K., Germany, and France). It includes a survey of end-user respondents as well as dealer channels. It also offers a market forecast as well as profiles for a number of independent software vendors.

Solutions and Services in the Education, Financial, Healthcare, and Legal Markets
This document provides a detailed analysis of the results from a structured survey that InfoTrends conducted to explore solutions and services within the education, financial services, healthcare, and legal markets. It considers the printing habits and investments of end-users from companies of all sizes across a range of vertical markets. Individual reports for each vertical market are also available.

Understanding the Future of MPS
This document seeks to address the challenges of implementing MPS engagements and provides guidelines for those who are trying to find a path forward. It also provides some predictions for what the future may hold.

Solutions Summit 2010: Moving Beyond Managed Print & Managed Services  Nov 10-11, 2010 Chicago
InfoTrends will participate as a thought leader by helping to develop a “next level” of market evolution in their upcoming Solutions Summit.  That is why they have made the movement “beyond managed print & managed services” as the focus of their 2010 summit to be held in early November in Chicago. The summit will unite and advance these channels for the new Managed Services Solutions Provider.  Participants from office equipment and IT channels will receive an education that will help them expand beyond Managed Print Services during two days of keynote presentations, one-to-one meetings, and networking with peers.

The conference program will open with a look at the state of the North American Managed Print Services industry, with an emphasis on what the future holds for managed print and service vendors. Keynote and general sessions will follow with presentations from leading industry executives covering issues on how resellers and office equipment vendors can expand beyond or into new areas to gain additional revenues and differentiation. Each 45-minute presentation, as well as panel discussions surrounding real world case studies, will offer attendees the educational foundation needed for future business growth.  The program will take a close look at certain topics, specifically addressing issues such as:

·  Partnering, Acquisition, or Organic Growth: Pathways to Business Diversification
·  Managing the Complete Business Technology Infrastructure: Best in Class Case Study
·  Managed Services 101 for the Office Equipment Dealer
·  Creating the “Next” Services Organization
·  Managed Print Services & Managed Services for Key Vertical Markets
·  Leasing Models for Managed Print/Services
·  The Complete Assessment
·  Security 360

The Solutions Summit will take place November 10-11, 2010 at the Crowne Plaza Chicago O’Hare in Rosemont, IL.  Depending on your profile, persons may qualify to become a VIP attendee. For eligibility visit www.solutionssummit.net to take a qualifying survey. 

For more detailed information on InfoTrends and research analysis documents visit www.infotrends.com and/or Scott Phinney at (781)  616-2100.


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