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Weatherford International Utilizes Distributed Capture to Improve Business Processes - Part I

9 Aug, 2007 By: Captovision Captovision imageSource

Weatherford International Utilizes Distributed Capture to Improve Business Processes - Part I

Customer Profile

Weatherford International Ltd. is one of the leading oilfield service companies
in the world. The company employs over 30,000 people in more than 100 countries
and 87 manufacturing facilities supporting 730 service bases. Weatherford serves
two specific businesses: the Completion and Production Systems (CPS), and
Evaluation, Drilling and Intervention (EDI).

The Weatherford of today was formed in 1998 from the merger of EVI, Inc., a
leading manufacturer of drill stem products, premium tubulars, completion
products and artificial lift systems, and Weatherford Enterra, Inc., a leading
provider of drilling and cementing products, well installation and intervention
services, and compression products and services. A $6.1 billion dollar company,
Weatherford rationalizes and focuses itself on customer needs in the drilling,
completion and production segments of the oil and gas industry.

Business Challenge

Supplier invoices were being mailed to Weatherford locations around the world.
The various locations would then forward the invoices via inter-company mail to
regional offices for entry into the enterprise resource planning (ERP) system.
Sending invoices via mail impeded Weatherford’s overall invoice processing
procedures because it took a number of days for invoices to reach the regional
office. Adding to this problem was the fact that many times invoices were not
always correct, resulting in Weatherford having to send them back to the
originating office for correction. This presented a significant time delay
before invoices were correctly entered and also subjected Weatherford to lost or
misplaced invoices entirely.

Once the invoices were entered into Weatherford’s ERP system, a copy was
filed, and after 90 days, sent to an off-site storage facility. When an invoice
needed to be reviewed, the original document had to be retrieved either from the
local or off-site location – a cumbersome and time-consuming process. In many
cases, local offices were also making and filing copies of invoices before
submitting to the regional office. Not only did this process hinder information
sharing across the company, it also generated additional labor and storage

It was also becoming increasingly difficult for Weatherford to maintain and
grant access to their Quality Assurance (QA) documents used in the manufacturing
and service rental divisions. Employees in the field did not have an easy method
to access these documents as the system containing the QA document information
had limited electronic search and retrieval capabilities.

Weatherford needed a more efficient means to process their invoices and QA
documents. They also needed a system that would enhance information sharing
across the company, as well as provide a consistent and more efficient method
for document control and storage.


for Part II

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