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ISM Author

Jeff Kelly

Vice President


Jeff Kelly is Vice President of Pros Elite Group, specializing in Service performance including identifying, prioritizing and executing the key changes necessary to improve dealership results. Visit www.proselitegroup.com for additional information.




Article
Benchmarks: What do they really mean relative to my day to day responsibilities?   5 Dec, 2011
By: Jeff Kelly,Jerry Newberry

We have all heard about the numerous industry benchmarks for sales, service and operations. There are differing views from industry experts on the importance of allocating to the correct industry parameters and how to use the benchmarks to identify where your focus should be in order to improve the...more >>

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