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Jerry Newberry

Benchmarks: What do they really mean relative to my day to day responsibilities?   5 Dec, 2011
By: Jeff Kelly,Jerry Newberry

We have all heard about the numerous industry benchmarks for sales, service and operations. There are differing views from industry experts on the importance of allocating to the correct industry parameters and how to use the benchmarks to identify where your focus should be in order to improve the...more >>

Defining Field Tech Job Satisfaction   16 Jul, 2008
By: Jerry Newberry

Nationally, only 23% of copier techs are actually satisfied with their job. A recent industry survey is cause for concern. It lists field technicians in the copier industry near the bottom in job satisfaction. Nationally, only 23% of copier technicians are satisfied with their job. Of the...more >>

Impacting Low Service Margins   26 Nov, 2007
By: Jerry Newberry

I often hear service managers stating that they are comfortable with margins in the 35-45% range in service. Partly because they don’t want to disrupt employees and customers by implementing the needed changes to drive margins up, or they have bought into  misinformation (that some...more >>

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