Log in

ISM Author

Mike Woodard

Best-in-Class Service Organizations   19 Feb, 2010
By: Mike Woodard

With today’s industry benchmark models, you have a pretty good idea of what “good” looks like relative to critical service performance metrics. Consider the following: 52% + service GP 82% FCE 7.2 hrs technician productive time/day 4.1 net calls per day/tech $200K annualized...more >>

Service Investments BUILDING A CASE   11 Feb, 2009
By: Mike Woodard

Many service organizations will report that virtually every discretionary dollar has been removed from their budgets and employee workloads are at a breaking point.  Add to this the current economic environment and you have a limited to non-existent appetite for any investment. At the...more >>

WebinarCase Studies and White PapersSand Exchange Blog

imageSource Magazine Quick Links
Upcoming Events
ITEX Expo & Conference
©2015 Questex, LLC. All rights reserved
Reproduction in whole or part is prohibited
Please send any technical comments or questions to our webmaster